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Elevate Your Agents with AgentExchange Solutions

Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

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CTI Connector for Genesys

Open CTI-based Genesys softphone for Salesforce

Compatibility

Required Salesforce Products This solution requires these products in order to work. Before you implement the solution, check that you have these products.: Service Cloud

Salesforce Editions: Professional
Enterprise
Unlimited

Supported Languages: English
French
German
Russian

Additional Requirements

Genesys 7.6 components or higher IIS 6 or higher IE 10 or higher Firefox/Chrome/Safari