Soapbox Mailer for Salesforce

Not able to configure on Salesforce Lightning

After 14 pages of instructions to configure the app with my Salesforce Lighting system, I hit major issues. I reached out to the contact provided in their follow up emails. I did not receive a response for over a week. I sent another email expressing my need for assistance and finally got an apologetic email back. Most of the response was, "hmm I don't know". It seems that most of the instructions are for Salesforce Classic and that they have not update it for Lightening. I was not able to view the tabs that were supposed to be available to in order to create campaigns, email template or anything really. Very disappointing!

Great for small nonprofits

We had been using an external program for our event registrations and email and were not able to fully integrate with Salesforce the way we had hoped, particularly for the price we were paying. After searching the Exchange, I came across Soapbox Mailer and reached out. Ryan and his team were quick to respond and answer my questions. After reviewing everything, we also decided to purchase their Events app as well. As others have noted, the installation takes time, but the steps are laid out very well and the team was responsive when I had an issue. This has been a great choice for us.

Sorry can't recommend this more highly--having support difficulties

It's not that the solution doesn't work. It does, and it has a lot going for it, especially if you are a nonprofit, paying nonprofit pricing, and have someone on your team who feels comfortable doing a pretty detailed deep dive into AWS SES setup and SFDC configuration and better understanding of HTML than most people have. It takes quite a bit of time to get it all done so that the outcome is what you want it to be in terms of appearance and other related issues. Setup is tedious and time consuming, and if you get just one detail wrong, it can cause a lot of confusion and delays. This is NOT the usual relatively simple and easy SFDC app installation. There is no phone support for this particular Soapbox product. One can, however, get a quote from them on the cost of creating your email template(s) for you. We're paying $99/month (as a for-profit) and can only get support through their support ticket system. If the issue is not urgent, they promise they'll respond within 48 hours. Phone support is not available. It's been more than 48 hours, and there has been no response. So the mailing scheduled to go out just before a holiday weekend is now in limbo and will have wait till I return from vacation in two weeks. I've spent several hours trying to troubleshoot it myself, but finding the answer to a question on their knowledge base can be tricky (what should I enter in the search box to solve this particular problem?), and the documentation can be out of date and/or provide insufficient help. I will say that Ryan Ozimek was initially very responsive--beyond the call of duty--to my initial request for help during the trial period, but it is more than frustrating to be unable to meet my deadlines because of lack of support from their team now that we're a customer. This is not a "set it and forget it" type of app, and the support response time really needs to improve. Adding chat support and remote screen sharing would be an imm

Cost effective solution/ patience required/ EXCELLENT customer support

As others have mentioned, the install process is a bit tedious, requiring manual work in Salesforce and AWS, but overall the reasonable amount of effort required to use this product is WELL WORTH the cost of use. First, users should keep in mind that because this product operates on the SF platform/ software, it is not as "simple" as stand alone solutions, and requires a few hours to set up. However, if you routinely deal with integrated IT/ marketing solutions, the effort required to install and use is completely reasonable. Yes, it does require effort in setup, but so does ANY product like Soapbox. For the price, this product is unbeatable! Second, to send complex, "pretty" HTML based e-blasts, you will need at least basic functional knowledge of HTML. Even with limited experience, I was able to configure and send professional e-blasts after minimal time on the learning curve. If you have in-depth experience with HTML, it will be easy to use this product to send professional-grade e-blasts. The product uses a freeware HTML GUI type editor, which works, but having access to a 3rd party editor is ideal. Last, the customer service is EXCELLENT! We had an in-depth issue with security settings preventing SB from working correctly. The issue was resolved directly by Soapbox, on our behalf. The follow-through was "concierge level" service, that's to say 10/10. The Soapbox customer support is a model for "excellent customer service."

We love Soapbox

Soapbox Mailer is exactly what we were looking for. We are a grassroots community fund, and we needed something simple to help us stay in touch with our donors and grantees. It makes such a difference to have an app that is Salesforce native and easy to use. The analytics are also super helpful. And the pricing is more than fair, which is a big deal for a small group like us with an equally small budget. It's true that installation is labor-intensive, but the directions are clear and their support is immediately responsive and amazing. Highly recommended.

Fantastic!!!

Soapbox Mailer is a fantastic app for Salesforce, with amazing support and fantastic pricing! We love it! Working with our local Habitat for Humanity on a Salesforce.org install, we chose Soapbox Mailer for their mass email solution. The integration native to Salesforce is great, and works like a charm. The set up is sophisticated, support helped us all the way, the financial savings for our non-profit is significant, and the integration with Amazon Web services is excellent.

Make sure you read everything

At first glance I thought the overall cost was $19.00 p/m, when in fact it is $99.00 ( $19.00 for non-profits). Takes a long time to install, but eventually if you are patient it will work. Overall I don't think it was worth the effort, and I think there are other alternatives that should be investigated. Uninstalling is not intuitive and can be tedious.

Straightforward

Once the setup is complete (and there are detailed step-by-step instructions on how to), using Soapbox Mailer is quite simple and easy. With one of the most cost effective solutions available and with Ryan's prompt and courteous responses, I highly recommend this package.

Soapbox is Way Better Than Hubspot, Sales and Other External Mass Email Programs

First of All, the native Salesforce's built in mass emailer is pretty much worthless. It only allows for 500 emails per day. We used to use Hubspot and it was too expensive, so were the other ones we looked at. Plus, they all worked outside of Salesforce. Syncing external databases with Salesforce was confusing and hard to understand. However, with Soapbox, once I got passed the initial setup, I've come to realize how nice it is to have a mass emailer that works inside of Salesforce. Soapbox has everything we need to send out mass emails (up to 10,000 at a time) directly from Salesforce. It's easy to setup the unsubscribe list and Salesforce keeps track of that so that we don't send out future emails to those who don't want them. Ryan, one of the Soapbox support techs, has been awesome to work with to get me started. He never got frustrated with the fact that I have limited HTML programming skills. Also, I found a great tool (it's free) with a smart phone responsive WYSIWYG editor to create email body using drop and drag buttons, images, perfectly sized columns, etc. It is called Klaviyo at www.klaviyo.com. Just about anything else that has this wants you to pay for their emailer service and won't let you export the code. For just $20 per month and $1 per 10,000 emails sent, this is a no-brainer. We paid about $10,000 for training and a year of Hubspot and ended up canceling the service after a year. Honestly, I feel that Soapbox could raise their prices significantly for everything it does (including statics on who read the emails, who clicked to our website, and so on).

I love it

Soapbox Mailer has been so useful to us - really making the process of sending email directly from Salesforce SO much easier. The team there is awesome, too, especially Ryan Ozimek! But any time I've submitted tickets I've gotten prompt, thoughtful responses within their promised time frame or sooner, even during holiday weeks. Great stuff.