MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Webex Contact Center CTI Connector for Salesforce

By Cisco Systems, Inc

Free, cloud-based pre-built CTI integration into Salesforce

No Ratings
Paid Add-On Required  

Payment required for external services or products

Try It
Business Need
Telephony
Requires
Service Cloud

Cisco’s open platform and architecture enables customers to leverage their technology investments, and seamlessly manage, consolidate, and connect their contact center to the business applications they use every day.

  • Salesforce connector for Webex Contact Center ensures seamless customer interaction

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer

App Details

Version
Webex Contact Center/Lightning 1.24.0
Listed On
09/11/2012
Latest Release
01/14/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 2
Custom Tabs: 0
Custom Apps: 1
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.21.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/22/2025

Additional Details

Cisco’s open platform and architecture enables customers to leverage their technology investments, and seamlessly manage, consolidate, and connect their contact center to the business applications they use every day. Benefits: • Agents have contact center functionality embedded within Salesforce. No need to flip between apps. Improves first contact resolution. • Unified reporting is available for contact center interaction with Salesforce interaction; no need to consolidate the data, which improves supervisor productivity. • Automatic customer record screen pop allows agent to preview matching record details before accepting a call, reducing customer wait time • Integrated workforce optimization, outbound campaigns, and predictive analytics give you everything you need for a high-performing contact center in the cloud

Need help?

Cisco Systems, Inc

San Jose, California, USA

To open a case, please contact Cisco TAC at: https://cisco.com/go/tac

Support Phone+1 800 553 2447
Other ResourcesEmailTerms & Conditions