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Webex Contact Center CTI Connector for Salesforce

By Cisco Systems, Inc

Free, cloud-based pre-built CTI integration into Salesforce

No Ratings
Paid Add-On Required  

Payment required for external services or products

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Business Need
Telephony
Requires
Service Cloud

Cisco’s open platform and architecture enables customers to leverage their technology investments, and seamlessly manage, consolidate, and connect their contact center to the business applications they use every day.

  • Salesforce connector for Webex Contact Center ensures seamless customer interaction

Highlights

Designed and built from the ground up as a cloud solution, Cisco Webex Contact Center brings your business the innovation, flexibility, and agility of the cloud with the security and stability you have come to expect from Cisco. Connector features:

• Free and included with your Webex Contact Center license • Pre-built connectors are plug-and-play, easy to configure and install • Manage customer calls (inbound and click-to-dial outbound) with an integrated agent desktop in Salesforce

• Out-of-the-box Webex Contact Center + CRM activity report via Salesforce • Automatically create customer call activity logs with customizable call wrap-up codes • On-demand recording

Provider Details

Cisco Systems, Inc
San Jose, California, USA
Founded
1984
Website
Email
Phone
+1 800 553 2447

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, polling, asynchronous video and customer experience solutions like contact center and purpose-built collaboration devices. Webex's focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality and familiarity with technology. Its solutions are underpinned with security and privacy by design. Webex works with the world's leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com

Pricing Details

Paid Add-On Required

You must pay for a product or service that is external to Salesforce for this solution to work.

Standard Salesforce connector is included with both Standard and Premium Webex Contact Center licenses.

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