Change Case Ownership Plus: Save time when re-assigning cases

Easy to install and use

Very easy to install and use. We use it for inbound web-to-case queue assignment and it is a great way for our customer service manager to review and distribute caseload among our customer service team members.

Good app

Good app - cuts down on a couple clicks per record for us, which is a lot cumulatively.

Good App - does what it says it does and improves the standard SF features

Good app overall. We use it internally and it removes about 3 clicks per switch which is positive. Had an issue with it working in SF Console but after reaching out to support, within ~8 hours they had figured out the issue (clickjack settings need to be off for SF console to work). Good experience overall and very helpful support. Would recommend.

Good free app but could use more customization

I've installed the app in a sandbox for a customer of us. They only work with queue's and it would be nice to have the option to only show the Users part or only show the Queue's part. Furthermore there is no setting to auto select the option: "Send notification Email" for Queue's. But the app does a much better job then Salesforce standard does!

Nice app to go with

Its great to have this app and easy to install and setup. One small thing, our customers don't want notification email while changing the case owner and i don't see an option to remove the default notification user email checkbox. Other than that its awesome. Thanks!

Does exactly as it says on the tin

Straightforward to install and setup, I was up and running with the new functionally very quickly

Intuitive and productive

Does very well what it says it does Easy to install, configure and use

I hope this is a preview of how Salesforce will manage Ownership changes in the future!

Easy to install and very intuitive to use. Especially if your Org uses Queues. The ability to specify a Visualforce email template to change the Notification Email is also a big plus. My first thought when using this was “why doesn’t Salesforce just steal this idea and update the way Ownership changes happen across the whole platform?” Tip for Case Feed users: You can also use the custom “Case Owner” field on the Case Detail layout (just as described in the “Standard Layout Setup” of the settings page). This saves using up an Action slot for Ownership changes. If your Org makes heavy use of the Case Details layout, it’s likely that this will also be more intuitive for your Users. Two enhancements would be appreciated, and would make this a 5 star app from my perspective: 1. The ability to suppress the Case Team Member function. For an Org that has ever experimented with Case Teams and either doesn’t use them or wouldn’t use them in the context of an Ownership change, there is no way to prevent this UI element from taking up space. 2. Have the ability to default the “Send Notification Email” on User to unchecked. If your Org has an expectation that agents are constantly logging in and checking their My Cases lists, sending the email is unnecessary.

Another great time saving app from Internet Creations

Another great time saving app from Internet Creations which saves Clicks, for those that do a lot of Case Management. Move Cases between Users and Queues easily, plus add case team members, all on one new pop-up window. I am always up for saving clicks, and saving time!

Great App

Super easy to use and easy to set up. Makes changing cases and status super easy with one click. Our users are finding it very helpful.