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Salesforce-native service digitization for machinery and equipment manufacturers. logicline is a Salesforce product provider and implementation partner for service digitization in mechanical engineering. With 30+ years of industry experience, we help manufacturers of machines, plants, and equipment turn their installed base into a growth driver — on Salesforce. Our product IOTAM — the digital machine record on Salesforce — embeds industry domain IP directly into the platform, not just in consultants' heads. We deliver customer portals, spare parts shops, IoT asset management, and AI-powered service applications as one connected solution. We are part of a proven service ecosystem: we built the official Salesforce integrations for TeamViewer (remote support) and Empolis (knowledge management) and integrate GRAX for data sovereignty and CRM context without API limits. With Service Decision Intelligence (SDI), we add the domain-specific intelligence layer that AI agents need to make well-founded decisions across system boundaries — EU-compliant and LLM-agnostic. Salesforce Consulting Partner, ISV Partner, PDO, and Heroku VAR. Founded 1992. Headquartered in Sindelfingen, Germany.