ZoomInfo for Salesforce

Great tool for Outbound prospecting and Account Insights

I can't speak to the Salesforce App here but the actual product and how it integrates with Salesforce on the Admin end has been great for me. I use the Enrich product as an admin (my Sales Reps don't have direct access at the moment) and I import Scoops, Intent Data, Buying Committees, and enriched contact and account data. So far it's been great. We use the NeverBounce Email verification field and create segmented outbound lists for marketing and our bounce rates have gone down drastically. I want to release the tool to my sales reps but that will hopefully come in the future. For what we use it for now, its been amazing.

If you want to get sued, download this app

Our organization had a sales rep suggest this in 2018 and purchase. We never used and they forced us to pay in 2019 saying its auto renewal. Now they are trying to sue us after we didn't renew saying someone logged in 2020. Dangerous company you should avoid like the plague.

Worthless with the new version of Zoominfo

Following the DiscoverOrg and ZoomInfo merger, this version of the app doesn't work for new customers, at least those running Professional. We signed up last month with the promise of Salesforce integration, only to be hugely disappointed by the lack of support. ZoomInfo support claims they are waiting on Salesforce to sign off on their updated version, but a month later, still not working.

If it would work it'd be a great app

For the last year we have consistently had issues with the app inside of Salesforce. I have had to uninstall and reinstall the package multiple times. At one point we went 3 months with the app not working inside Salesforce, ZoomInfo support was zero help and the issue was finally resolved based on information I found working with another vendor.

We made the right choice with Zoom!

We have seen a significant increase in our lead data with Zoom. We spent a lot of time researching and looking at our different options and we are very happy that Zoom is who we ended up choosing.

Great tool. Spotty with recent update to Lightning

This product works great in Classic, however, in our Lightning version, my users have to log in every time they open a new record (sometimes logging out and then back in). Working with both Salesforce and ZoomInfo to resolve for a full 5-star review later on.

Great Tool, Saving Us A Lot of Time!

My team loves the integration with Salesforce! Our entire process is streamlined, saving us significant time; by keeping everything right without our CRM, our reps can focus on selling rather than tedious research projects. Furthermore, manual errors have decreased significantly - a win-win.

A Lifesaver

I use this for qualifying leads from webinars and campaigns and it is amazing. Zoominfo's plugin allows for a seamless process of identifying the prospects, getting their contact info and then putting it into Outreach, meaning I can get all my work done on one page. If I have a list of prospects I can run them through their main database page and pull them from there into Salesforce for even easier exportation. Since I have to use Salesforce for everything, this has definitely been a boon to my production and efficiency. When I started using Zoominfo, I still scoured the internet to double check the accuracy of the contact data of each prospect. Seeing how accurate the data is and how I was able to reach the prospects directly via email/phone frequently and consistently, this has led to my trust in their product and data completely. While it isn't perfect, I definitely am spending 75% of my time now talking to prospects instead of trying to reach them, all within one instance (Salesforce) instead of 3-4.

Users love it - what about Lightning Compatability?

Sales Users love ZoomInfo and having it at their fingertips within Salesforce, no more jumping between browser windows and easily pulling down contacts. But when will this be Lightning friendly??

Useful app!

I really like the fact I don't have to leave SalesForce to have the info from Zoom. It's a great prospecting tool, and our inside sales team loves it. The only downside is that it slows the time it takes a page to load in SalesForce.