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Click & Pledge Payment Class Library
The Class Library provides a programming tool for using C&P's API.
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Ignore these reviews - read the reviews about CnP Payment as a Service and events instead.
The CnP Class Library is just programming that supports the CnP Payment as a Service and CnP Events Module. So this isn't the right place to post a review about their system as a whole. I'm just posting here because a "1" rating for this module gives an entirely incorrect impression to anyone who's just scanning the ratings. The real reviews are under the the CnP Payment as a Service and CnP Events apps. As you'll read, Click and Pledge is a full-featured, complex system that offers all the bells and whistles for less than the premium fundraising packages, BUT its complexity is also too much for some users. We have 30+ nonprofit customers, and most of them use CnP, so we've been working with it for over 10 years. You can read our review under the CnP Payment as a Service reviews.
Frustrating
I'm a one person development shop and tried to install Click and Pledge myself. They initially give you directions on how to install a whole bunch of pieces of it, including giving them permission to add some, which they did right away. I tried to get help with their help tool on installing portions of the rest because I just didn't understand how to do it, but found them less than responsive. It is VERY complicated to install if you aren't a programmer. Once I threw up my hands and asked them to uninstall what they initially added, then they offered more help, but by that time, I found another simpler tool. It's been 3 weeks and they still haven't uninstalled all the Click and Pledge components. It's insidious.
Sorry about your experience. Do you have the link to the request? Our team always installs and updates our apps for all clients as a free service. Please see the http://cnp.mn/SalesforceUpgrade and how many updates & installations we have done over the last 3 days. Once we see your uninstall request we will figure out why it has not yet been uninstalled. Sorry again for your inconvenience. Our standard completion of task is 48 hours and we need to see where your request has stopped.
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Ms. Rago, I have asked our support team to send me the case history. Here is a summary of your case and where the issue stands: - Our team had installed the apps in your instance and notified you of what site you wish to set up. The site is a one time setting in Salesforce and one that cannot be reversed. We always confirm before we set it up and ask the client to tell us what they want. They never heard back from you until you had difficulty setting up the event. - The event you tried to set up could not have worked since the site was not set up. Once you granted permission our team set up the site but at that time you chose not to use the system. - You requested that we uninstall the app but our team contacted you stating that we do NOT have access to your instance. That was 24 hours after your post to our forum. To-date we have not received a reply from our support department's request. - As of this writing we do NOT login access to your account. We have tried asking you several times but you have not replied back. In Summary: None of our requests have been replied to and we are stuck .. We apologize for the problem but our team has tried setting up the event for you, fix the issues, uninstall .. but in each step we have had difficulty receiving responses. Once we have access to your account we can remove our apps. Regards, Kamran Razvan, CEO