Backupify for Salesforce

SERVICES NO LONGER AVAILABLE

While I wish that I could give Backupify a good rating because we have been a customer for 5 years, this service is no longer even available. They have been rebuilding the product for over 2 years now and apparently plan to relaunch sometime in the next six months, but right now we cannot add any additional services/connections to our existing account, nor can anyone new sign on. Don't bother requesting a demo because the sales team cannot tell you anything about what the product will be like, pricing model, etc. I was recommended by a sales representative to look at other vendors -- after 5 years of being a loyal customer! I was not informed of their dropping Salesforce services and I have no account manager to talk to. Additionally, the support team was able to impersonate me without my granting access to my account. And to do a full export of my data, I have to contact support to export it (and then send me gigabytes of data securely????), but the support reps are not even well versed on how to do this since they don't offer Salesforce services anymore. Just warning you not to waste your time looking into this product for at least another 6 months because it doesn't exist and you can't even get a demo. Hoping for their sake that the next version of their product is good whenever it does come out.

Unreliable backups, little transparency as to what's being backed up, and inferior restore optio

We have been customers for 2 years and patiently waited for this product to mature. Sadly, it hasn't. Examples of issues: * The Restore process is fraught with errors and corruptions. Due to some issue with null values in boolean fields, the automatic (API) restore process failed. After reviewing the CSV export, it was clear that all of the fields were out of alignment (i.e. the null fields were omitted from the rows). Not the way to insipire confidence in the backup integrity * Restoring related data (i.e. Accounts + Contacts + Opportunities + OpportunityContactRoles) is not possible via the restore UI * There had previously been a limit of restoring 10k records at a time. I'm not sure if that limit still exists. * The number of API calls necessary is a total mystery. It took several calls/emails with senior product managers to figure out that a single API call is required for each Document/Attachment -- it was amazing that no one had the understanding of how the API calls were used so that we could project our need to get the initial backup completed * You're only allowed to export one CSV at a time (i.e. your Account data) .. you have to wait, wait, wait for email notification that it's complete .. then request the next object you want an export for. This adds up to hours of time when you're in a panic trying to figure out some data loss impact * The Support team doesn't have access to you data .. which is a good thing .. except when trying to troubleshooting a problem, you're forced to email them copies of your CSVs We have moved onto another vendor and it's amazing how complete the feature set is -- the ability to do comparisons of environments, to see the changes to each record down to the field level on a daily basis -- and to do selective restores (i.e. just restore a single column's value) I suspect that no one else has actually tried restoring their data -- otherwise there would be far more said about how inade

Works great!

Like other reviewers, it is a product that you set it and forget it. We wanted to ensure we had backups of our data just in case. The price and functionality works well for us.

Hard to imagine it being simpler

As other reviewers have said -- *maintenance free* !! Very simple, set-it-and-forget-it. But the service also sends non-intrusive emails reminding you of what is getting backed up. Had an issue once in initial backups where a handful of table rows weren't backed up. Report alerted this and very helpful customer service addressed quickly. The backup dashboard is reasonable, and also gives you a rundown of how recently a table was modified (and thus backed up incrementally). Can download any data set (contacts, accounts, opportunities, etc.) to get most recent. I've done this a handful of times just to review the data. But #1 value is simply in having this automatic and reliable. No frills, but enough tools to do all you need. Well worth the monthly cost.

Very Happy - don't even think about it anymore

We have been using Backupify for Salesforce for a few months now. I did some initial testing for restoring data and randomly after that. Everything works great. Just one less thing I need to worry about. Easy to use, maintenance free....Love it!

Couldn't be easier

We use both the Backupify Google Apps and Salesforce product. It could not be easier to use and it "just works", especially when you need it to as a good backup system should. The dashboard and end-user UI and experience is exceptional.

Cloud to Cloud Backup Saved Us in the First Week

We found Backupify at Dreamforce in 2012 while we were looking for solutions to better manage our Salesforce data. The representative quickly described how Backupify could automatically back up our Salesforce and our Google Apps data every day, and also give us a dashboard to manage our data in case we needed to restore. This sounded like it would be more comprehensive and less prone to human error than the built-in weekly backups, and we found the pricing to be very favorable. We decided to give it a try and during the trial, I accidentally deleted a Visualforce page I had spent quite a bit of time on. I was able to go back to the day of the deletion, export the data, locate the page, and recreate it in just a few minutes. That alone saved me half a day. We've been a happy customer since, and thanks to Backupify, we have filled a gap in our continuity plan that frankly didn't previously have a satisfactory solution.