Archiving & Compliance for Chatter

Woeful setup

The setup documentation is OK, but it doesn't list what IP's need to be whitelisted. Given that most of their customers are obsessed with security, you would think this is part of the documentation. The issue is that most Salesforce Admins are not Smarsh Support contacts, so I had to go through internal resources to relay support inquiries. The app also does not support edited or deleted chatter posts, so this functionality must be disabled. This means extra overhead for admins to delete/edit posts on behalf of users.

Erroneous install procedures and much delayed support

It took over three weeks from initial "Get It Now" click in App Exchange, and a half dozen support calls, before we were up and running. Smarsh Support finally admitted the App Exchange process was broken and provided alternative install instructions which also had to be corrected a few times. Once we were installed, configuration was fairly easy and testing went smooth. Hopefully future support interactions will go much smoother.

Chatter Archiving

It was a very easy setup and we were up and running in hours. It was a positive addition to our Chatter implementation.

Chatter Archiving through Smarsh

A number of our employees and reps have been asking for Chatter for a long time. Due to the perceived increase in workload from a surveillance standpoint, we had been reluctant to add. Smarsh's Archiving for Salesforce Chatter has proven that our fears were overblown. Setting up the Chatter Archiving feature was simple and the surveillance has been easier than we imagined. We are very impressed with this feature.

Smarsh's Chatter Archiving

After being a Smarsh customer for years on their email archiving platform, it was just natural to use their Chatter Archiving product. We just finished our Salesforce implementation, and am very impressed with the way the Chatter Archiving works. Implementation was completed quickly without any issues.

Smarsh's New interface is great

Our firm has used Smarsh for years, and they do a great job on the technical side, but we didn't love the user interface until their recent update for email archiving. I was impressed because it shows that they are trying to learn and update their software on an ongoing basis. The archiving specifically for chatter is great, and the implementation was very easy as an add on to our contract.

Smarsh/Chatter Archiving

Easy to set up, even for the technology-challenged. When I had trouble a dedicated Smarsh rep guided me through the process. He had excellent knowledge of the SalesForce product and how it interacted with the Smarsh archiving app. He corrected my mistake in minutes. The compliance & technology teams are happy with the way it works - and as a result - so am I. You will be too.

Chatter Archiving

Our firm is very pleased with Smarsh's archiving and supervision system for Chatter. Implementing the system was quick and thorough. If your firm is already using Smarsh for email archiving your teams will have a very easy transition to supervising Chatter. The system is easy to use and we have not encountered any problems.

Chatter Archiving was quick and easy

Our implementation went very smoothly. Matt from Smarsh was very helpful by walking us through the process which included a pre-install call, followed up with installation instructions, and then a second call session to complete the set up. The integration has worked well for our firm.