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Decisions on Demand: Lead Assignment, Lead Routing, Round Robin, Load Balancing

$20 USD per user per month Volume discounts available. Only users who administer, receive or make assignments need a license. Contact info@decisionsondemand.com for details.

Discounts available for nonprofits

Rating

(17)

Listed On

9/18/2012

Latest Release

9/30/2019

CATEGORIES

Sales
Complex Lead Assignment, Lead Routing and Round Robin Made Easy

Decisions on Demand makes it easy to implement enterprise-grade assignment rules for Leads, Accounts, Opportunities and any other object. ####Supports Round Robin, Load Balancing, Lead to Account Matching and much more. Assign the right rep, every time!

17 Reviews
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Top Favorable Review

Amazing product, flexible, easy to use and exceptional support!

Decisions on Demand is the perfect tool for any record distribution (like leads/cases/etc) where the standard SDFC functionality is not enough.##The tool is easy to use, friendly, smart, flexible and perfect for admins (and also for less tech-savvy people) who want to use it.##We purchased the app for very complex lead assignment use case including partner users and the app works great.##Another big plus is the amazing support we are getting - always fast and always solving issues.##I recommend this app!


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Customer Reviews 17 Reviews Rating: Any Rating Sort By: Review Date

Great App and Great Support

We have been using Decisions on Demand for some time now and have been pleased with the functionality that we have been able to implement with it. We have some customized code and batch jobs using Decisions on Demand and when we recently wanted to make some changes and upgrade the version of Decision on Demand we were using we needed some help from support. Jelle was great. He answered all of our questions promptly and was very helpful. Not only did he help us get passed the sticking points we were having but he reviewed our system and current usage and also suggested a number of other improvements we could make given the new functionality available in the new version of Decision on Demand. This saved us a lot of time and helped make our upgrade process go smoothly with no issues.


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Great product that filled all our needs

We use Decisions on Demand for lead assignment. We initially chose Decisions on Demand because it was the only tool that assigned the leads instantly when they were created (not every 1 minute or every 5 minutes etc)##After you learn how to set up the rules for assignment, the app is very easy to use. I've made countless changes, sometimes adding rules just for a day and then removing them and I've found the app extremely easy to configure.##But even if you get stuck, don't worry, because the customer support is extremely prompt. Tickets get solved within a day and I've always found someone answering the phone when I called.##I've also found extremely useful the tools put in place to help you understand why a rule didn't fire or why it assigned the way that it did, making troubleshooting very easy as well.##I recommend the product wholeheartedly.


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Powerful assignment tool and incredible support

Decisions on Demand is one of the must have apps on the Salesforce Platform. They were the only tool that could handle our complex case assignment requirements, all with ease. Jelle and team have been extremely helpful. I couldn't ask for a better user experience. Thanks guys!


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Amazing product, flexible, easy to use and exceptional support!

Decisions on Demand is the perfect tool for any record distribution (like leads/cases/etc) where the standard SDFC functionality is not enough.##The tool is easy to use, friendly, smart, flexible and perfect for admins (and also for less tech-savvy people) who want to use it.##We purchased the app for very complex lead assignment use case including partner users and the app works great.##Another big plus is the amazing support we are getting - always fast and always solving issues.##I recommend this app!


2  likes · Comment · Report Abuse
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Great product with lots of capabilities and exceptional support!

We have been using Decisions on Demand for about a year and a half. The product itself is easy to set up. It's flexible and allows quick changes. ##The support and especially Jelle has been exceptional. He listened to our requirements and spent time adjusting the configuration to make sure the product meets our needs. Overall we are happy with the choice we made. It has saved us a ton of time assigning leads and opportunities manually. ##I would recommend Decisions on Demand to anyone who is looking for strong and capable auto-assignment product.


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Very Capable Application and A Great Team

Decisions on Demand provides some great allocation functionality that extends the salesforce platform. Effectively enhancing productivity for sales and support teams, where segmentation and customer record and process ownership is managed. Basically the engine room of any business. There are many use cases that will provide ROI beyond the cost of this apps licenses.####The DoD team has been a pleasure to work with and they have supported us enthusiastically and proactively. No complaints from me.


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Great product with plenty of use cases, fantastic support

Decisions on Demand is a powerful assignment and updating tool with built in testing and version control wrapped up in an easy to understand interface. We originally came across it as a solution for an Opportunity round robin assignment tool, though 10 minutes of working with it will give you an idea of how many useful applications it can have.####The greatest strength is the product's customization options. There's usually more than one way to get to the solution you're after, and the interface is both intuitive and powerful, which is something that's often lacking from your run of the mill AppExchange apps.####On top of all of this, the support is great, full stop. I've received a ton of great feedback from our users not just on the new features introduced by the product, but on the quick turnaround on any issues we've faced so far.


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Great Product - Easy to use and excellent customer support

We were looking for a tool that had more functionality than the native Salesforce assignment rules, but was still easy to use and manage with minimal support from IT. Decisions on Demand has been the perfect solution for this and we have received top of the line support any time we have questions creating a new policy. ####Mass changes to account and lead owners are also very easy with the ability to run batch jobs. This has saved our team a ton of hours any time we do a large scale territory adjustment. The ability to export the business policy to make changes in Excel also makes the product intuitive and it was easily adopted by all users.####Currently, we are using Decisions on Demand for lead, contact, account, and opportunity assignments but are looking to do assignments on custom objects as well in the next year.


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Exceptional Customer Service!

We needed a routing tool to for a custom object, which could handle complex routing rules. Decisions on Demand delivered what we needed in a format that we can easily update after the initial configuration. And their customer service is exceptional.


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Hits all the spots!

I am a hard critic so 5 stars needs to be near perfect –This app hits all the spots -simple to use, functionally rich, effective, reliable, excellent support. We use the app to manage our credit policy logic – applying rules to return policy decline or refer reasons for an application into a related list. We are adding new product variations regularly which require new or modified rules. The app provides a mechanism to build new rules adding new criteria using existing fields and a good range of operators to select from and then testing outcomes using production data in batch before deploying – this saves significant effort. The support from Jelle in the initial development and testing was excellent too. Since we went live 6 months ago I have not had a single system issue. Minor negatives are the UI is a little ‘clunky’ visually and we had one instance where in order to get the ‘condition’ in the rule to work the way we wanted we had to enter it in a way which was not intuitive.


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