Freshdesk for Salesforce

Freshdesk for Salesforce helps you keep your sales and support teams in sync by letting them share information between their CRM and their helpdesk solution. The integration works both ways, and makes sure that people from either team stay up to date without having to log in manually into different solutions. • View and manage Freshdesk tickets inside Salesforce: Get access to your Freshdesk tickets directly from Salesforce and help your sales team stay on top of support requests or issues reported by the customer. Let your sales department create Freshdesk tickets quickly, update them with additional information and communicate with other support agents in your team. • Get contextual customer information from Salesforce inside Freshdesk: Provide context to your support agents by pulling Salesforce CRM information from leads, contacts and accounts and displaying them in Freshdesk. Find out where your customers are in your sales cycle and give them the right kind of technical assistance to impact everyday sales. We recommend that users install the public version of the Freshdesk app from the Appexchange in order to make sure that they are on the latest version