Blackthorn Messaging | SMS Text Messages for Salesforce

Support is top notch

We've been using Textey for years and on the rare occasions where we have needed to contact support, they are always quick to respond to any questions and provide solutions to get us back up and running with minimal user impact. They've been a great company to partner with.

Strong Product

This product is easy to setup and manage. The support team has always been responsive and helpful

Good UI and Support

The interface is very intuitive and makes sending/tracking SMS messages easy for end users and the setup is straightforward on the admin side as well. When we've had support issues their support team is responsive and works hard to provide solutions. Would recommend the app!

Good product and good support

Very happy with the product so far. Customer support is top notch.

Easy to use with great features

We've had Blackthorn Messaging in our org for more than a year now, we use it in conjunction with their events app to set up text reminders for our events. We had issues at the beginning setting up the reminders, but after some time using the app, we haven't had any major problems. The times we have some issues, their customer support has always been exceptional, and timely to solve tickets.

This product is easy to set up, and the customer support is exceptional

We've been using Textey from Blackthorn for years. It's user-friendly and efficient.

Easy to Use & Set Up

Blackthorn Messaging was easy to set up and if we ever have challenges, the Customer Support is amazing and always assisting us with whatever we need!

Poor tech support

We have been using Blackthorn's sms app. We have an open support case that has seen no progress towards a resolution since we create it on 10/27/2022 09:30:04 AM EDT. Very poor and incompetent tech support :(

Up and running quickly

The messaging app is very quick and easy to get up and running. With events already installed, this addition was a piece of cake. Being able to set up text messaging from scratch, this was an easy decision.

Easy to setup and use!

Blackthorn's onboarding process was super easy to get up and running. Their support has been very quick to respond to any issue we bring up. The interface for texting is flexible and easy to use for our users and they are able to get our existing voice numbers to be texting numbers for continuity with our clients!