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Blackthorn Messaging | SMS Text Messages for Salesforce
Engage your customers via mobile text messaging with SMS and MMS
- Industries
- Horizontal ProductEducationHealthcare & Life Sciences
- Business Need
- Event ManagementAdmin & Developer ToolsChat & Web Conferencing
- Requires
- Platform Cloud
- Compatible With
- Experience CloudFinancial Services CloudHealth Cloud
It's a no-brainer! With text message open rates at a soaring 98% (compared to the 25% average for emails), Blackthorn is redefining communication with direct SMS messaging from Salesforce. Boost your engagement and keep your data all in one place.
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Ranger
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Showing 10 of 58 Reviews
Good UI and Support
The interface is very intuitive and makes sending/tracking SMS messages easy for end users and the setup is straightforward on the admin side as well. When we've had support issues their support team is responsive and works hard to provide solutions. Would recommend the app!
Good product and good support
Very happy with the product so far. Customer support is top notch.
Easy to use with great features
We've had Blackthorn Messaging in our org for more than a year now, we use it in conjunction with their events app to set up text reminders for our events. We had issues at the beginning setting up the reminders, but after some time using the app, we haven't had any major problems. The times we have some issues, their customer support has always been exceptional, and timely to solve tickets.
This product is easy to set up, and the customer support is exceptional
We've been using Textey from Blackthorn for years. It's user-friendly and efficient.
Easy to Use & Set Up
Blackthorn Messaging was easy to set up and if we ever have challenges, the Customer Support is amazing and always assisting us with whatever we need!
Poor tech support
We have been using Blackthorn's sms app. We have an open support case that has seen no progress towards a resolution since we create it on 10/27/2022 09:30:04 AM EDT. Very poor and incompetent tech support :(
Up and running quickly
The messaging app is very quick and easy to get up and running. With events already installed, this addition was a piece of cake. Being able to set up text messaging from scratch, this was an easy decision.
Easy to setup and use!
Blackthorn's onboarding process was super easy to get up and running. Their support has been very quick to respond to any issue we bring up. The interface for texting is flexible and easy to use for our users and they are able to get our existing voice numbers to be texting numbers for continuity with our clients!
Nadia Breiz
Ranger
Hello Rusty! We are thrilled to hear that you found our onboarding process easy to use and our support team quick to respond - we aim to please! We're glad that our flexible texting interface has been a hit with your users, and we're even happier to hear that we're helping you maintain continuity with your clients. Thanks for the great review, and we'll continue to work hard to make your Blackthorn experience even better!
Works great!
We were very hesitant on using texting app for bulk messages, but on these days, who doesn't, so we did. Blackthorn made so easy to do. I was able to pull out reports to analyze my data after sending the texts and that was easy also. I highly recommend. Blackthorn, the app even shortens your links, so convenient.
Nadia Breiz
Ranger
Thank you, Hilda! We're thrilled to hear that we've converted you into a bulk texting app believer! We're also glad to know that our link-shortening feature has made your life easier. We believe that every character counts, especially in text messages! Thanks again for the recommendation, and don't hesitate to reach out if you need any more assistance. We're always here to help.
Ease of use and customer support
We have been using Textey from Blackthorn for several years. Our student serving agents find the navigation and ease of use very friendly and efficient. Our most recent support request was outstanding and exceptionally responsive.
Hi David - or anyone on this thread who has the Blackthorne (previously texty) app as installed package in Salesforce. Our team has this too for several years now but we are finding daily errors for some but not all users that seem to be tied to clearing their cache and internet connectivity. I say this because the users experience this issue when they are at work at their company workstation. When they use SF and the Text app at home from their personal computer they do not get the send errors. IT dept tells me it is the app and Blackthorne support says it is not the app? Any ideas or Suggestions?
Hello Amanda! We are so glad to hear that getting started with Blackthorn Messaging was a piece of cake for you. We love cake too, especially when it's paired with seamless messaging and event management. Thanks for choosing Blackthorn, and happy messaging!