8Squad

Was great working with Phillip and Robyn from 8Squad. Phillip was very knowledgeable on Service Cloud Voice and Amazon Connect and was able to accommodate all of our requirements. He was able to work effectively as an augmented member of our team and allow co-development of ideas.

Nic goes above and beyond. Dedicated and truly an expert.

8Squad delivered an outstanding outcome on the Learner Access Pass project, demonstrating strong technical capability, a collaborative delivery approach, and a genuine commitment to the solution's success and our users. We had specific requirements that needed to be integrated into existing business processes, making this project complex and detailed. From the outset, 8Squad brought clarity and structure to the project. They quickly established a well-defined delivery framework, a transparent communication cadence, and consistent sprint practices, helping keep everyone aligned. Janaka and the team demonstrated deep expertise in Salesforce and integration architecture, enabling us to make confident early decisions and avoid unnecessary rework. The final product met all key objectives and was delivered to a high standard of quality. Testing was thorough, documentation was clear, and handover was smooth. Early user feedback has been positive, and the solution puts us in a strong position for future enhancements.

8Squad have been incredible to work with. They've been extremely professional and attentive to all our requests and needs, and are helping us make positive progression with our instance of Salesforce. This year will be the ultimate test with much planned work and requirements, to fully engage the platform with our processes and staff.

Fantastic partner, highly recommend them.

Working with Phil has been an outstanding experience. His holistic approach to problem-solving ensures that every solution is not only technically sound but also aligned with our business goals. Phil consistently delivers results with impressive speed, without compromising on quality or attention to detail. He’s particularly skilled at engaging with stakeholders across all levels—listening actively, building trust, and translating complex needs into actionable solutions. I would highly recommend Phil to any prospective client looking for a thoughtful, agile, and stakeholder-savvy partner. Phil very quickly became part of the team and showed his commitment in what he produced for Prospa.

The team at 8Squad is a professional, efficient and hard-working team. Led by Steve, Jo and Janaka, the team got to work quickly and learned as much as possible about our business needs. They assessed both current and future needs. The result is some strong foundational systems that are ready to scale when we are. We are looking forward to our next project with 8Squad!

8 Squad are extremely customer-focused and well-equipped to work with customers who aren't entirely clear on what they want until they see it. They've been extremely flexible in helping us complete late arriving scope and I have no hesitation in recommending working with them.

We finally decided to take the plunge in setting up CongaSign for our documents. Joel Gal helped manage this project, and we could not have been happier with his work. Communication was excellent and Joel was consistently strove to overcome any obstacles to ensure our final result was exactly what was needed.

8Squad was able to deliver the requirements we were after and more. They were very engaged and were willing to take the lead when engaging with our internal stakeholders. The solutions were thought out and were built in mind that we could support the changes post project engagement. I only have positive things to say when it comes to working with them. Hopefully we get to work with them again.