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Case Split: Resolve Cases Efficiently

By Vicasso

Separate unrelated issues into their own cases

Starting at $10   USD/user/month

Discounts available for nonprofits

Try It
Industries
Horizontal Product
Business Need
Customer Service
Agent Productivity
Case Management
Requires
None
Compatible With
Sales Cloud
Service Cloud
Government Cloud

Case Split is a Salesforce-native app that automatically keeps threads clean by moving secondary issues and their context into new, separate cases. Increase service rep productivity and improve the quality of your case data. Install free 14-day trial now!

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Government Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
Email to Case needs to be enabled in your organization before you can install this application. You don't however need to be using Email to Case, it simply needs to be enabled so that the Email object is available.

App Details

Version
Case Split/4.23 (May 1, 2026) 4.23.0
Listed On
07/03/2013
Latest Release
05/01/2026
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 4
Custom Tabs: 1
Custom Apps: 2
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.35.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
03/03/2021

Additional Details

When customers raise multiple issues in a case, it is harder to route and resolve. Metrics such as initial response time, SLA attainment, and total resolution time are less accurate when cases are open longer due to unrelated issues. Case Split breaks multi-issue cases into separate cases. Each issue gets its own owner, lifecycle, and metrics. Agents choose which emails, attachments, comments, and custom objects move to the new case. Cases can also be split into an existing case that's already in progress. The result is cleaner data, faster resolution, and accurate KPIs. Case Split is 100% native to Salesforce, supports standard and custom objects, and is part of the Service Experience Suite.

Need help?

Vicasso

Hamilton, NJ, United States

For details on customer support provided by Vicasso, visit: https://support.vicasso.com

Support Phone+1 609.570.7200
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