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Resource Hero: Resource Management And Time Tracking Made Easy
Optimize Projects, Maximize Profits, and Save Time Doing It
- Industries
- Horizontal ProductProfessional Services
- Business Need
- ProductivityProject ManagementTime & Expense
- Requires
- Platform Cloud
- Compatible With
- Sales CloudService CloudGovernment Cloud
Avoid burnout and keep your business profitable with the most intuitive resource management, forecasting, and time tracking app available on the Salesforce AppExchange.
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Showing 10 of 51 Reviews
Wonderful Support!
Great team at Resource Hero! They're very responsive to new requests and will make time to problem solve with you. Would highly recommend them!
products works for what we need
Love that it is integrated with salesforce, our salesforce team who handled the transition was extremely helpful. Resource Hero helped with a couple of the things our staff asked to change in a fair time frame. There are still some small things we would like changed but still gets the job and info we need done.
Great product and outstanding service
The product has been incredibly helpful. It can be used in a simple way to track hours, or a very complex way to track much more. I appreciate the flexibility of the product and the service from Bill and his team has been amazing!
Great Support Team, Application, and Problem Solvers!
We needed a way to assign resource actual time and forecasted time to our projects within Salesforce, and this app has done that and more. Like most companies, we have our own unique issues to solve, and they implemented some great reporting for forecasting open opportunities with actual full-fledged work Projects, and provided some great automation for when opportunities close to Project creation. I don't know that I would have any improvement recommendations, though like all apps, it provides way more functionality than we will ever use... So maybe a 'light' version, or al-a-cart version. But really, it has worked well because they listened and solved/implemented solutions. Definitely would recommend to anyone needing this type of solution!
Excellent Support
From the start we have received excellent support from the Resource Hero team. The latest interaction was stellar as well. I needed to be walked through adding a field and getting it to appear properly. I booked an appointment with Steve (simple) and he was friendly, knowledgeable, and a great communicator. We booked 30 minutes but he had us done in 10. Excellent!
Great App!
So glad we found Resource Hero! We had several legacy systems that we have been able to combine all in to Resource Hero. The support team has been amazing with helping us set up everything for us. They take the time to really listen to what we were looking for and were super communicative throughout the implementation process. We are super happy with the App and use it for staff time allocations, time tracking, leave tracking and labor cost tracking.
Above and beyond!
The team at RH went above and beyond when I came to them with an obscure use case of their software. They took the time to understand the problem I was trying to solve and worked on a great solution. Would recommend them to anybody
Resource Hero is Excellent - Only Limitation is Salesforce
We worked with Bill to develop a custom report to help us schedule our staff. The help was extremely personalized and addressed 80% of the issues we were facing previously. The only limitations in the reporting was due to Salesforce, not Resource Hero itself.
Not surprised it has 42 - 5 start reviews!
We were one of the first customers to use Resource Hero. NFF been using Resource Hero since 2014 and our satisfaction with the app has been unwavering. We use it to forecast our employee's capacity and use those forecasts to make staffing, hiring, and business decisions. The team at Resource Hero is SUPER helpful! Their support to our team is still as good -- if not better than what it was ~10 years ago.
Thank you so much for taking the time to share your wonderful experience with Resource Hero. We truly appreciate your loyalty as one of our first customers and are thrilled to hear that your satisfaction with our app has remained unwavering since 2014. Rashi, thank you once again for your invaluable support and for being an integral part of the Resource Hero community. We look forward to serving you for many more years to come!
Excellent tool with great support from development team
We have just completed the development and implementation of Resource Hero and I wanted to mark this point by thanking you for your brilliant support over the last few months. Working with you has been a pleasure and you have given us an excellent system that will make a genuine and lasting difference to our business – both in terms of our processes (pricing and resource planning) but also in terms of project history and business intel. I asked the team for feedback and comments included "fabulous tool" and "I can't imaging going back to a spreadsheet". Thank you.
Jill, thank you very much for sharing your feedback on our product and service offerings.