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Private ListingThis listing is private and can't be found by searching or browsing AppExchange.

Softsquare - Response Time Tracker

in partnership with Top Shelf CRM

$100   USD/company/month

Discounts available for nonprofits

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Business Need
Dashboards & Reports

Response Time allows management to have the detailed visibility into Case, Contact and Lead response times they have always wanted with salesforce.com! Now, response times are easily captured and displayed in reports and dashboards.

Compatibility

Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
Response Time Tracker/V1.22 1.22.0
Listed On
11/13/2013
Latest Release
03/04/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 4
Custom Tabs: 2
Custom Apps: 2
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.22.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/24/2021

Additional Details

Response Time offers: • Greater insight into sales reps' daily activities by accurately tracking all lead response times • Detailed info on how long reps have their sales leads before logging the first activity • Increased sales by decreasing the time it takes reps to respond to assigned leads Response Time provides enhanced Salesforce functionality that greatly assists management. The app determines how long it takes sales reps to log activities, tasks or events after a lead assignment. Productivity improves because you can easily discern whether deals are not closing because of a slow response time or other factors. Now, instead of leads lying dormant for hours, days, weeks, or even months, management can ensure reps are actively working leads and responding quickly. The app displays response times in minutes, hours, or days on custom pre-built reports and dashboards. Research confirms that sales reps who do not quickly respond to leads are at a huge disadvantage to companies that respond first. Confirming your reps are the first to call the customer provides you with a strategic advantage over the competition, helping you close more deals and increase your bottom line!

Need help?

Softsquare

Silver Spring, MD

Support Phone+1 703 222 6032
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