Softsquare - Response Time Tracker

Good support / good product

While this should just be built into Salesforce, I'm glad someone has made the tool and made it available for a reasonable price to pick up where SDFC dropped the ball on an obvious need for any inbound sales team. The support team at Top Shelf was very helpful with some business hour questions I had (offices in multiple countries), which was great to see considering how cheap it is. Product does what they say it will do, and the team is great to work with.

Works great! Helps us keep track of Lead response times

App works great! Helps us keep track of our lead response times and make sure our reps are following up in a reasonable amount of time.

Works great, exactly what we needed

After months of trying to configure native Salesforce functionality to calculate lead response time, I finally gave up and found Top Shelf. The Lead Response Time Tracker was extremely easy to install, and Chris Oliver was more than helpful to get us up and running in no time. It's amazing that Salesforce cannot calculate lead response time as part of their offering, but Top Shelf came to the rescue. We are now looking at using Top Shelf for additional functionality, including expanding response time into Service Cloud and our case management. I would recommend top Shelf to any Salesforce users/admins and am looking forward to see what other functionality they can help us improve.

Service Cloud

Will this work with Service Cloud? We are looking for a tool to calculate how much time an agent spends on a case whether it be an email or a regular case created from a phone call or chat. We'd like to be able to calculate cost per minute too.

Excellent Service and Diligent Work

We required a version of Response Time that had some extra features and Softsquare came through for us in a big way. The team is extremely friendly and diligent and they work long hours to make sure that the product they supply you with works perfectly and exactly as requested. We are very happy with the work that Softsquare did for us with Response Time!

Great Customer Service

We've worked with Top Shelf CRM on several projects. We're very happy with the results Chris and his team have delivered. The company focuses heavily on customer satisfaction and delivering real results!

A Must for Inbound Lead Tracking

Those who want to maximize conversion on their inbound leads must use this app to ensure that their sales reps and their marketing team are getting the most ROI possible.

Just what everyone needs...

This is what every sales person needs. Correction, what everyone needs if you live in salesforce! The team is a pleasure to work with and they are experts, anyone looking to build velocity should check this out. Thank you Response Time - We are so glad we found this app.