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HP Relate simplifies the creation of sophisticated, interactive documents from anywhere within the Salesforce environment. HP Relate lets you spend less time creating documents and more time actually communicating with customers and colleagues.
Summary of HP Relate Terms and Conditions
Welcome to HP Relate, the HP document composition and customer communication service (“Service”). This is only a very brief summary of the terms and conditions that govern Customer’s use of the Service. For our complete terms and conditions, visit http://bit.ly/14V4UQi
Please note that while our terms and conditions may change from time to time, you will always find the most recent complete version there.
Agreement Components. Customer’s use and access to the HP Relate Service is governed by the Service Agreement, HP’s Acceptable Use Policy, and the terms of Customer’s Order (“Agreement”). The Acceptable Use Policy describes the acceptable and prohibited use of the Service by all users of Customer, describes HP’s rights for monitoring and enforcement of the policy, and provides a process where Customer can report any abuse of the policy to HP.
Free Trials. If you register for a free trial for this Service, the Agreement will also govern that free trial. Additional trial terms and conditions may appear on the trial registration web page. One trial account per Customer may be provided for use by up to five (5) service users at each Customer. A trial account will be deactivated after the free trial period or the start date of any subscription to the Service ordered by you. HP may terminate any trial period at any time.
Accounts and Orders. Customer must be at least 18 years of age and have the appropriate legal capacity and authority. Customer shall only utilize the Service in connection with an existing Salesforce.com account. You acknowledge and agree that HP will disclose Customer’s registration information with Salesforce.com. Customer’s orders are non-cancelable. HP may alter prices, features, or other characteristics of the Service from time to time. Any requests for support services for the Service should be directed to HP and not to Salesforce.com.
Data and Content. Customer remains the data controller of the Content it uploads or provides as part of the Service. HP is the data processor and not the data controller. Customer must allow HP brief but periodic access to Customer’s Salesforce.com account to retrieve and process Customer’s content. HP’s ability to provide the Service depends on this access. The Agreement explains that direct access to Content by HP is not intended, but if required, the Agreement sets forth the very limited bases for such use by HP (for example, to provide the Service).
Use of Service by Customer. Customer may use the Service for internal purposes and to provide services created by Customer for its customers and end users. However, Customer may not resell the Service to its customers and end users. The Agreement lists the Customer’s obligations, including without limitation, paying the fees for the Service and providing and updating account information. Customer, and not HP, is responsible for the use or access to the Service or Content by any third party who gains access to the Service or Content.
Service Templates and Documents. The Service Templates and Documents are not usable without the Service. The Service is not intended as a method of storing Content. Customers and users are responsible for maintaining an external version of any Content they wish to access outside of the Service.
Privacy Notice. HP Relate is an Internet based service. To provide suggestions to help you use HP Relate more effectively, provide support, and improve HP Relate, HP will collect and analyze data on how HP Relate is used. To produce documents you design HP Relate may access your Salesforce.com account to retrieve required data.