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Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering

Maximize Your Salesforce Investment

Overview

With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.

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See How Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering Works

  • UNIFIED ACCESS ACROSS CLOUDS ➡ Connect knowledge from 30+ data sources and 100+ systems across Salesforce Clouds (Sales, Service, Commerce, Experience, etc.).

  • RELEVANT GENERATIVE ANSWERING ➡ Automate customer support with AI-generated answers, improving case deflection by up to 20% and increasing call center efficiency.

  • OPTIMIZED PRODUCT DISCOVERY ➡ Enhance commerce experiences with predictive search, faceting, and personalized recommendations to drive conversions.

Coveo for Salesforce transforms your Salesforce experience with AI-powered search, recommendations, and generative answering. Designed for organizations looking to streamline operations, deliver exceptional customer service, and provide seamless, personalized experiences, Coveo delivers value at every digital touchpoint. AI-Powered Search & Generative Answering ➡ Equip agents with AI-powered tools that unify content from various sources, delivering real-time, contextual information without the need for content migration. ➡ With generative answering, agents spend less time searching and more time engaging with customers, improving first contact resolutions and overall satisfaction. Machine Learning ➡ Coveo identifies relevant keywords in large blocks of text using Intelligent Term Detection to provide contextual content recommendations.​ ➡ Coveo uses smart context to automatically boost or filter content with matching product metadata.​ Insight Panel and User Actions​ ➡ Coveo uses Automatic Relevance Tuning (ART) to automatically boost relevant results based on previous interactions.​

Categories

Business Needs
Customer Service
Analytics
Agent Productivity
Industries
Horizontal Product
Personas
Business Operations Manager
Data Analyst
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Community Builder
Managed Package
Lightning App Builder

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