Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering

Coveo keeps moving the needle – by far the best search tool for Salesforce!

• Clean and pleasing search interface • Useful facets and sorting options • Responsive search • Relevant results • Informative query suggestions Coveo search is extremely effective in helping to find the required options for application / solution / consulting company.

Best search and tool for Salesforce

You shouldn't have Salesforce without Coveo. Easy to integrate, 10x better experience for search experiences. Coveo keeps innovating and making it even easier to get started and build the solution you need. Great team behind this product with updates and world-class support.

Must have for any Salesforce customer

As a partner that has been implementing Coveo and Salesforce for many years the power and relevancy provided by Coveo is second to none. Improve your search, recommendations and case deflection for any scenario by using Coveo.

great product!!

uses machine learning to index the articles and feature to index external content is a cool feature

Relevant Results and Powerful Analytics

Coveo has helped us increase self service and case deflection with fast relevant search results powered by machine learning that continuously improves and refines our searches enabling both our employees and customers as they utilize our unified search. Their powerful analytics help us understand our customers needs and make changes and improvements to meet those needs. Our CSM is outstanding and helps us achieve our business goals providing feedback and best practices to assist us in making the most of our solution. Her knowledge and commitment have been a key to our success.

Coveo keeps improving the experience with every new release

Coveo continues to improve and enhance the search experience. The installation and configuration is simple and easy. The support, either via the community or professional services on behalf of a client, is top notch. The PS staff is extremely knowledgeable about the product and always willing to offer help on complex customization. The Level Up and Connect resources have been a tremendous help when mentoring client technical resources to become Coveo developers. I wish they would bring Impact back! Great product and would highly recommend it.

Super Powerful!

Coveo has allowed us to greatly improve our search for employees and customers. It provides insights to how our Knowledge content is getting used and where there may be caps that need to be filled. We would not be successful with Case Deflection or in KCS with out this tool.

Coveo is the Key!

Coveo is a key component of our knowledge management transformation program. The analytics and tools provided are helping us understand user behavior, content gaps, and opportunities to integrate tools and content from multiple repositories and systems into a single, smarter search interface. We are early in our Coveo journey and excited to further enhance and benefit from Coveo's AI/ML as we expand our implementation.

Coveo is a great solution

Our experience with Coveo has been fantastic! The Coveo search software is easy to install and configure, with a wide variety of available connectors to provide a unified search capability. One of the areas where it really shines is the analysis and reporting capabilities, especially for business users such as Knowledge Managers. The visit browser allows a granular look at exactly what searches and documents were accessed by a specific user during a specific visit, while the gap analysis capability makes it easy to identify content gaps. In addition, the Coveo team is extremely competent and accessible. Our CSM is a great asset, offering solid technical advice and guidance, as well as connecting us with the engineering team to learn more about upcoming capabilities, etc. And the self paced training is wonderful! Coveo has made a huge positive difference for our customers and employees.

Upgrading to Coveo was a dream come true

We had been using SharePoint Fast Search for over a decade. All of our filters, sources, and user interfaces were highly customized. And it broke constantly. When a critical piece of company infrastructure is constantly broken, it must be fixed. Switching to Coveo was like cavemen getting a Maserati. Adding new sources was easy. Setting up user interfaces was quick and customizable without code. Analytics were ready out-of-the-box. Their video courses were easy to follow. Their documentation is extensive and easy-to-use. Their CSM and service engineers knew what they were doing and were great to work with. Everything that could have gone right did go right.