Unaric Guide (Train) - Digital Adoption Platform for Salesforce

This App is Great

I have found this app to be very effective and efficient saving me and my teams a lot of time and effort.

What a very clever and smart solution

Improved Help is very clever aggregator of our content, and we use it to surface specific content to the right people at the right time. The knowledge base wiki words functionality is also a massive time saver, linking relevant help topics and content automatically. It seamlessly integrates with Salesforce, providing context-sensitive help and guidance tailored to each user's role. This tool enhances user productivity by delivering real-time assistance directly within the Salesforce interface, reducing downtime and training costs.

Must have for high user adoption

I can fully recommend to use Improved Help, we were able to increase user adoption with a great user experience. It is very easy to create and maintain content and the users can consume content at the right time, embedded directly in Salesforce.

Fantastic product & team

I first came across ImprovedApps at the Salesforce World Tour in London, we had recently just implemented Salesforce and were on the lookout for new tools and apps. We were really struggling with user adoption following the switch from a 30 year old legacy system to Salesforce. All the training & process maps & guides we had produced were not working, even implementing Knowledge, while it was an improvement adoption was still slow. ImprovedHelp really was the star of the show from what we saw at the World Tour. The ability to provide contextual help natively in Salesforce, without the need to refer to other systems for process maps or training material for guides was a game changer. We can now support our end users by providing guides directly in the lightning UI, we can embed demo videos, links to processes or other supporting documents so everything our users could ever need is right at their fingertips without needing to switch to another application. It's still early days for us with the tool but there is a lot of excitement about its potential and a real buzz from our users that feel a lot more supported and we're only just scratching the surface of the functionality & capability of ImprovedHelp. Again, the team have been so supportive in helping us get set up, if thats numerous calls to deliver training to our Admins and content creators, support during installation & initial configuration and advice on how to get the most out of the tool. I can't recommend the product or the team highly enough.

Second to none customer service

I was first drawn to the app for its tech and capabilities to integrate straight into my org, what Improved Apps provides ticked all my boxes. However, what has made this purchase so successful (and would have me recommending to anyone else) would be the incredible customer experience I have received. Not only are the team prompt and available to you for demos and questions but they also provide training and ongoing support to you for a successful set up. Rest assured that any resources spent in investing in Improved Apps will not be wasted. Your ROI will be ten fold.

Great tech and even better support

I'm very impressed with the tech that gone into this solution. I've been a Salesforce Dev for over 10 years and I'm impressed how they got things done. I love how there are components that talk to each other to show related content, the flow works quite well. Creating content is straight forward, and once you have it there, it's easy to distribute. I should note that we are using dynamic layouts and this product works great (but also works quite well with legacy layouts). I do have to give a special shoutout to Grant and Tom. Working with them has been quite a treat and quite valuable. They taught me how to use components in a more effective way than I could originally think of. Thank you to the team at Improved Apps!

Just in Time Learning

We'd decided on a remote learning strategy way before Covid arrived and the functionality provided by Improved Apps and Native Video played perfectly into this strategy. It's allows us to provide 'just in time' learning on the topics that the users need every day, and in five languages! The video functionality is perfect. Would be even better if we could have multiple images and videos in the same help topic and I think this is on the cards for a future release.....can't wait! Great tool - your users will love you if you get this!

Great App with a great partner

Improved Apps have not only provided us with a fexible, scalable, enterprise level solution but have partnered with us along the journey to provide an unparalleled level of support and guidance. This native application does so much more than than meets the eye, it really does open a world of just-in-time learning for a host of teams across your organisation. It's not a massive leap of faith to see the potential, or learning for that matter, to realise the value, drive adoption and bring help to users as when they need it.

A great solution with outstanding customer service

After reviewing several options that could help us with numerous business requirements regarding help, communications and walkthroughs, we opted for Improved Apps as their product was able to cover all of our challenges. In a first phase, we are using Improved Apps to build connectivity between L&D and Sales Cloud to provide easy access to relevant learning content and tools to refresh concepts when needed in a sales cycle, and help apply learnings while on the job. This helps us increase the ROI of our investments in L&D and also drive adoption. We will gradually incorporate additional functionalities like Targeted communications to help us reach our users in a more efficient way. Not only is their product great, but also their customer support. They are always quick and happy to help. It’s simply outstanding,

Great app and great support

We are using this app to provide customer support to two communities and support our transition to lightning. It is helping us communicate with all users (internal and external) with minimal effort. The customer support is outstanding. This is a game changing app for us and the customer support is outstanding.