Launchpad for Case Management & Business Services

Positive Outcomes Increase with Work Source App

Our agency is using the Job Matching feature of the Work Source app and we have seen a dramatic difference in our job development efforts. Members of our Job Development team are collaborating, sharing successes, and increasing placements by using the system. I particularly like the keyword matching on uploaded documents. We have created a resume archive of PDF and Word documents linked to participant records. The ability to then package a group of resumes and send a link to an employer that allows them to view and download resumes is an excellent time-saving feature (and the iTunes-like viewer is also very cool!). Also, the ability to review and add related records on on screen is a great design feature. For example, just by scrolling down the participant records, users can review the participants' skills, how many send outs are associated with them, how many hiring events they have attended, if they have completed any training programs, any notes, etc. Such a time saver and great organizational tool! Another aspect worth mentioning is the quick response to feature changes and additions by the Launchpad staff. We are truly building a system completely customized to how we work. Although we are still in the process of implementing the new system, if our current level of successful job matching and collaboration continues, this application will become more of an invaluable tool than it already has proven to be.

South Bay Workforce Investment Board Review

The custom system we are building and testing on the salesforce platform is fantastic. Our system has all the bells and whistles we need: participant and job order inventory, pipeline management, job matching, workflow automation, and team collaboration tools, just to name a few. Our super-users love the system because it allows us to be quick and nimble for growth, and ultra responsive in our fast-paced environment.

My Review

I see the potential but it is difficult to evaluate fully because, as a pilot project, permissions and rights are limited. As one of the "Super Users" I am limited in what I can create and share with other users within my development team.