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Softsquare - Round Robin Distributor
in partnership with Top Shelf CRM
- Business Need
- Productivity
Cases and Leads can be assigned or transferred to any users in real time or on demand using the Round Robin application.
Compatibility
- Salesforce Editions
- EnterpriseUnlimitedDeveloper
App Details
- Version
- Lead Assignment/V1.18 1.18.0
- Listed On
- 11/13/2013
- Latest Release
- 02/03/2023
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Salesforce MobileSupports Salesforce for iOS and Android.
- No LimitsLightning ReadyManaged PackageSalesforce Mobile
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 4Custom Tabs: 4Custom Apps: 2
- Lightning Components
- Global: 2App Builder: 1Community Builder: 0
- Languages
- DutchEnglishFinnishFrenchGermanDanishItalianJapaneseKoreanPortugueseRussianSimplified ChineseSpanishSwedishThaiTraditional Chinese
Security
Additional Details
Real-time assignment: • Using round-robin logic, Cases and Leads can be assigned to individual and multiple users in real time • Round-robin users can be configured based on queue On-demand assignment: • Using round-robin logic, inactive users' Cases and Leads can be assigned to active users • Standard assignment rules can be used to assign Cases and Leads from inactive users to active users • Cases and Leads can be assigned directly to particular users and the number of records to transfer can be quantified Round Robin Rules provides you with the ability to easily, evenly, accurately and automatically assign Cases, Contacts and Leads. Take the pain out of assigning records and make selling easy again!
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Softsquare
Silver Spring, MD