Slalom

Slalom was exceptional in our recent engagement related to Salesforce Marketing Cloud Intelligence. We retained Slalom to help build our downstream attribution reporting within the platform, with the goal of improving visibility into marketing performance and enabling more informed decision-making. Their team delivered on all dashboard requirements, met the mark across every key objective, and kept the project on time and highly professional throughout. What stood out most was Slalom’s ability to truly understand our business, not just the technical requirements. They brought strong Salesforce and Marketing Cloud Intelligence expertise, helped us navigate roadblocks quickly, and provided meaningful enablement so our team could confidently use and build on the reporting framework after launch. The team assigned to us was one of the best consulting teams we have worked with, and they felt like true partners from start to finish. As a tip for future customers, come prepared with your business goals and reporting needs, and Slalom will help translate them into a practical, scalable solution. We realized significant value from the engagement through better attribution reporting, stronger dashboard usability, and a more enabled internal team.

Slalom has been a highly valued partner for UW Health, bringing the right balance of deep technical expertise, strategic advisory capability, and a collaborative, client‑first mindset. Across multiple engagements supporting our Salesforce Marketing Cloud, Data Cloud, and CRM strategy, Slalom consistently demonstrated a strong understanding of healthcare complexity and an ability to translate that into practical, scalable solutions tailored to our environment. What sets Slalom apart is their ability to operate as an extension of our internal team rather than a traditional external consultant. They respected UW Health’s ownership of platform decisions and roadmap, while strengthening our internal capabilities through thoughtful guidance, hands‑on enablement, and knowledge transfer. This approach allowed us to sustain momentum post‑implementation and evolve our architecture with confidence, without creating dependency.

We are a quasi-governmental agency looking to update our outdated custom-made software to track our 5000+ files and develop a fiduciary portal. The partner was uniquely suited to advise us on the advantages of Salesforce for our business, particularly on ways to make the office more efficient. He was also open to our feedback and able to pivot when necessary. We are using Service Cloud Enterprise. Our office is now more efficient and productive, with all data consolidated in a single platform. We can generate reports on nearly any metric, and our fiduciaries benefit from electronic filing, which reduces both time and cost.

Thank you very much for your support! Monali, Manik, Krithika and Giancarlo were great partners to work with.

We initially engaged Slalom after changing implementation partners, with the immediate business challenge of successfully taking our Salesforce implementation to go-live in 2022. At that time, we needed a partner who could quickly assess the current state of the implementation, stabilize delivery, and ensure a successful launch while minimizing risk to the organization. Following go-live, our needs expanded to include post-launch hyper-care, completion of deferred implementation scope, and the delivery of additional functionality to support both internal users and donors. What has been unique about Slalom is the depth and breadth of expertise they bring across both Salesforce CRM and our donor portal built on Salesforce Experience Cloud. Beyond being technically strong, Slalom consistently demonstrates a deep understanding of our business processes. They provide thoughtful, practical recommendations grounded in our current landscape, what we are trying to introduce, and the risks and limitations to consider—while clearly outlining available options and tradeoffs. This consultative approach has made them feel like an extension of our internal team rather than an external vendor. The Salesforce products involved include Salesforce CRM and Salesforce Experience Cloud, which together support our internal operations and donor-facing experiences through the donor portal. Since 2022, the benefits of partnering with Slalom have been significant. They not only helped build and launch our Salesforce platform and Experience Cloud site, but also provided hyper-care support, completed all Phase 2 and post–go-live implementation items, and delivered net-new major features and functionality for both internal users and donors. As our technology environment has grown more sophisticated and complex—with higher expectations around automation, service quality, responsiveness, and security—Slalom has continued to be a reliable, strategic partner. Their ongoing support and expertise h

Slalom nous a accompagnés dans la modernisation de notre CRM dans le secteur des services financiers, en nous aidant à passer de la phase de construction à une exploitation stable. Nous les avons sollicités pour unifier l’engagement client, améliorer la gestion des tickets (y compris les demandes liées à la confidentialité) et offrir aux agents une véritable vue 360° du client sur tous les canaux. Ce qui distingue Slalom, c’est la combinaison d’une expertise approfondie sur Salesforce et d’une gouvernance rigoureuse, avec une gestion transparente du backlog et un transfert de connaissances continu, permettant à nos équipes de prendre en main la plateforme. Le projet a couvert Salesforce Core pour le service et les cas, Digital Engagement pour le chat et la téléphonie, ainsi que Marketing Cloud pour les communications déclenchées et transactionnelles. Leur modèle « Enhance & Operate » a amélioré la qualité des livraisons, la documentation et la gestion des incidents, tout en maintenant le rythme sur les épopées prioritaires. Les bénéfices sont concrets : livraisons plus rapides, données plus fiables, meilleure productivité des agents et communications client plus cohérentes. Conseil utile : alignez dès le départ les validations de risques et les choix d’architecture des données (processus orchestrés, stockage vs. exposition via API) pour éviter les reprises et permettre au partenaire d’avancer rapidement. En résumé, Slalom s’est révélé être un partenaire Salesforce fiable pour un programme complexe et réglementé.

Some comments we got from project participants: "overall business impact achieved truly speaks to the quality of our collective effort" "This testing was one of the best ones I have been involved with yet"

Slalom team took the time to thoroughly understand our business model and the specific pain points our sales team was facing. They proposed pragmatic, user-friendly solutions that significantly improved the usability of Salesforce, making it a much more effective tool for our sales operations.

We have collaborated with this partner for some time now, we are very impressed with their deep understanding of the SFDC but also their ability to translate business needs into SFDC functionality. We will definitely continue the cooperation.

I was so impressed with the Slalom project team. Their communication was exceptional and their attention to detail was perfect. The project leader Julie Goeller was such a positive influence and ensured that deadlines were met and deliverables were perfect. I would 100% work with them again.