ECHO Technology Solutions

The entire team was very effective at helping us patch up some long backlogged projects, and kept us informed and educated along the way for ongoing maintenance. Very grateful for all of their hard work.

Ayuda, our small nonprofit, relies on a well-designed and well-maintained Salesforce platform to deliver critical services to our clients and community. For more than 10 years, Echo Technology Solutions has partnered with us to build, maintain, and continuously improve our Salesforce CRM and Experience Cloud, adapting the platform as our programs, staff, and funder requirements have evolved. Echo designed our system from the ground up, automating service requests, case management, service delivery, and billing workflows to reduce manual effort throughout each case's lifecycle. They also developed customized reports and dashboards that enable us to share data with grant funders efficiently and with minimal reformatting. What sets Echo apart is their collaborative approach: they provide clear processes for submitting enhancement requests, thorough testing guidance, proactive communication about risks and known issues, and thoughtful recommendations that align Salesforce capabilities with our operational needs. Their project managers, developers, and administrators have taken the time to understand our organization and have consistently been responsive, knowledgeable, and invested in our success. As a result, our staff is confident using Salesforce to respond to new challenges, strengthen collaboration with clients and partners, and continue expanding our platform to support our mission. My advice to other organizations is to invest the time to share your business processes and long-term goals with Echo—they excel at translating operational needs into practical, scalable Salesforce solutions.

Echo have been a great partner for us to wok with. We have worked on building out many impactful Salesforce solutions together. This SMS project specifically has helped improve our volunteer outreach and has significantly improved our volunteer response rates. The project was built faster than I thought it would be.

Overall, Echo did an amazing job. We had a very compressed timeline and they managed the project deliverables extremely well. I would strong recommend Echo.

Our project was a pivot strategy in reaction to the COVID pandemic. Traditional methods of scoping/planing, analysis, and development were abbreviated to meet aggressive implementation dates. Both organizations began the project understaffed, but we all stayed committed to ensure a successful outcome working within a tight budget.

We've been impressed with their Salesforce expertise and how much they've internalized that expertise, especially since I have a working understanding of the platform and can appreciate how complex and rapidly changing the system can be.

Echo Solutions has been a stand-out partner for nonprofit solutions. Their team possesses the key technical knowledge to solve any Salesforce problem big or small. They have a very personalized approach and make you feel heard as a client. I would highly recommend!

Very communicative and able to speak on the same level as me (someone who isn't salesforce fluent)

I've worked with a few other Salesforce partners in the past, and I have to say that ECHO Technology Solutions can't be beat. They are by far they best Salesforce partners and developers I have ever worked with. Everything was clear, helpful, and they really care about customer experience and satisfaction. ECHO will be my first call anytime I need Salesforce support!

Ensure clients have the appropriate time and resources needed for the data import process. The time zone differences between the programmers and US time zones make communication and scheduling difficult. You might want to ensure you have that level of talent in the US coast to coast.