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eGain for Salesforce

By eGain Corporation

Delivers trusted answers and personalized guidance to agents

$249   USD/company/month
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Business Need
Customer Service
Agent Productivity
Field Service
Requires
Sales Cloud
Service Cloud
Compatible With
Service Cloud

eGain for Salesforce embeds eGain’s AI and knowledge-powered process guidance and digital customer engagement capabilities within Salesforce desktop, enabling wow CX and business benefits: Up to 37% FCR improvement & 50% reduction in agent training time.

  • eGain Knowledge Hub

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
Please refer to your eGain documentation for System Requirements.

App Details

Version
egaincrm/Fall 2022 2.6.0
Listed On
09/09/2014
Latest Release
02/12/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Salesforce Shield
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 5
Custom Tabs: 1
Custom Apps: 0
Lightning Components
Global: 3
App Builder: 3
Community Builder: 1
Languages
Dutch
English
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Additional Details

eGain for Salesforce integrates eGain’s award-winning AI, knowledge management, and customer engagement apps with Salesforce CRM, including the Salesforce Service Cloud. Infused with AI and analytics and embedded in Salesforce agent desktop, the eGain Knowledge Hub empowers all agents to solve omnichannel customer queries with personalized answers and conversational guidance, slashing training needs and ensuring compliance. Likewise, agents on eGain’s digital-first desktop are able to view customer profiles and context from Salesforce from within eGain. Omnichannel interactions are recorded end to end in eGain and Salesforce for a 360 view. Customer profiles stored in Salesforce can also be leveraged from within eGain for personalized and contextual engagement.

Need help?

eGain Corporation

Sunnyvale, California, USA

Access our support portal to create and track support requests. https://www.egain.com/egain-support/

Support Phone+1 888 603-4246
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