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eGain for Salesforce
Delivers trusted answers and personalized guidance to agents
$249 USD/company/month
- Business Need
- Customer ServiceAgent ProductivityField Service
- Requires
- Sales CloudService Cloud
- Compatible With
- Service Cloud
eGain for Salesforce embeds eGain’s AI and knowledge-powered process guidance and digital customer engagement capabilities within Salesforce desktop, enabling wow CX and business benefits: Up to 37% FCR improvement & 50% reduction in agent training time.
Highlights
eGain Knowledge Hub, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones.
Industry leading features: • Comprehensive content management • Personalized knowledge access for agents • AI-powered conversational guidance • Best practices-embedded • Powerful knowledge analytics • Supports global, multilingual deployments
Innovation in 30 Days Offer: Have you heard of our popular free production pilot program, Innovation in 30 Days? Experience the difference with no upfront commitment. Sign up at: https://www.egain.com/knowledge-management-software-pilot-risk-free/
Provider Details
eGain Corporation
Sunnyvale, California, USA
Visit www.eGain.com for more information. Call us at +1 800-821-4358 (North America) or +44 (0) 1635 800087 (International)
Pricing Details
eGain support charges apply. Additionally, eGain product licenses are required to be purchased.
Default Plan
$249 USD/company/month
Free trial available for 30 days