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eGain for Salesforce
Delivers trusted answers and personalized guidance to agents
$249 USD/company/month
- Business Need
- Customer ServiceAgent ProductivityField Service
- Requires
- Sales CloudService Cloud
- Compatible With
- Service Cloud
eGain for Salesforce embeds eGain’s AI and knowledge-powered process guidance and digital customer engagement capabilities within Salesforce desktop, enabling wow CX and business benefits: Up to 37% FCR improvement & 50% reduction in agent training time.
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Showing 3 of 3 Reviews
Support is greatly appreciated
This past weekend, our rather large company, migrated to a new IDP system. eGain is integral to this system and was already successfully implemented in the existing system. Due to normal, unexpected issues, several key eGain people gave up time on Saturday AND Sunday to ensure successful use of this product in our new environment. These people went above and beyond our expectations to experience success. If in eGain, I looked up an article on exemplary support, their photos would appear.
Helpful
It took quite a bit of time to get everything set up with the App; however once we got in, we were able to take advantage of not having to open up another browser for Knowledge and it saved a step of copying and pasting by being able to add the Article into a Case. Support needs to get better, it takes alot of time and effort going back and forth with this vendor that with better Support you earn at least another star here.
Works Great...
eGain has come a long way enhancing this app. We are able to successfully install this app in our Salesforce instance and it gives a seamless experience in the Lightning service console with SSO capabilities. Easy to install and flexible configurations. Great support from eGain dev/support teams. I recommend this app.