InGenius: Open CTI for Sales, Service and Contact Centers - InGenius

InGenius: Open CTI for Sales, Service and Contact Centers

Integrate your phone system into Salesforce for more productivity and a better customer experience

Click-to-Dial - Click on any phone field to dial with your softphone or handset

Screen Pop - See customer information before the call is connected, without manually looking it up

InGenius Connector Enterprise can automatically change agent status to busy when a call is answered

See call duration, use call controls and create new records right from InGenius Connector Enterprise

InGenius Connector Enterprise supports call queues

Call Transfer - See who is calling and who transferred the call

InGenius Connector Enterprise supports blended agents with Salesforce Omni-Channel

Automated Call Logging - Choose a call disposition

Automated Call Logging - Create call log templates for easy, standardized call notes

Admin Console - Configure InGenius Connector Enterprise to work how you need it without help from IT

Enhanced Call Reports - Visualize and analyze call data with reports created right in Salesforce

Report Dashboards - See an overview of your team's call data and performance

To learn more, click the Watch Demo button

$32 USD per user per month Deployment support included.

Discounts available for nonprofits

Rating

(45)

Listed On

2/14/2013

Latest Release

5/17/2018