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InGenius | Computer Telephony Integration (CTI) for Service and Sales

By Upland Software

Connects phone systems to Salesforce for sales & service team productivity

$32   USD/user/month

Discounts available for nonprofits

Industries
Education
Financial Services
Business Need
Telephony
Requires
Sales Cloud
Service Cloud
Compatible With
Financial Services Cloud
Health Cloud
Manufacturing Cloud

Whether you're looking for a classic CTI solution or an enterprise connector to power Salesforce Voice, Upland InGenius has a solution. Connect Avaya, Cisco, Genesys, & Asterisk phone systems.

  • InGenius CTI for Salesforce

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Financial Services Cloud
Health Cloud
Manufacturing Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Additional Requirements
TELEPHONY, 1 OF: Avaya Aura Communication Manager Cisco Call Manager, UCCX, UCCE, PCCE, WebEx CCE Genesys Cloud, Engage Asterisk OS: PC Mac BROWSER: Chrome Edge

App Details

Version
InGenius/37.0.0 37.0.0
Listed On
02/14/2013
Latest Release
11/18/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 2
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
37.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
12/19/2024

Additional Details

Computer Telephony Integration (CTI): Upland InGenius integrates Avaya, Cisco, Genesys, and Asterisk phone systems into Salesforce with Open CTI to deliver productivity to inbound and outbound call centers. Key Features: Click-to-Dial Screen Pop Automated Call Logging Salesforce Screen Transfer Business Process Integration Sales Engagement Omni-Channel InGenius also offers a BYOT solution for Salesforce Voice. Key Features: Salesforce Voice Agent Experience Command Center for Service integration Salesforce Voice Analytics integration Simplified administration launched from Salesforce Map IVR data to Salesforce fields Not sure which you need? For more info see our InGenius for Salesforce Voice listing. Contact us today to find the right solution. A Salesforce partner since 2012, InGenius is a trusted partner to contact centers everywhere wishing to amplify the value of their contact center technology investments.

Need help?

Upland Software

Austin, TX

Implementation, ongoing support and software updates are included at no additional cost. A customer portal and issue reporting are available at www.ingenius.com under the Contact Us -> Support tab. Success is guaranteed with a no-risk trial.

Support Phone1-833-875-2631)
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