InGenius | Computer Telephony Integration (CTI) for Service and Sales

InGenius streamlines our calling processes

As we receive inbound calls and make outbound calls the InGenius pop-up in Salesforce allows our team to stay focused, disposition calls quickly and maintain quick call to a action. PROS: The App works well and it creates efficiency for a Sales Team working in Salesforce. CONS: Support seems slightly understaffed and if a major issue comes up it is a challenge to get emergency attention.

Great product

We have been using this product for over 5 years, setup is easy, great support stuff, the product is good, never gave us any problem!

Great tool for our customer service and sales team.

We have been using it a long time and hardly find a problem with inGenius, recommend anyone who works in SF with service voice call.

Excellent Product and Exceptional Support

We have been running InGenius with our Service Cloud platform for about 6 years now I have nothing but praise to give. InGenius/Upland has been a phenomenal partner through the years. Since the start of this partnership we have only run into a few issues that were addressed and resolved with speed and expertise. With each occasion the support team and Success Managers have not only been there to resolve the issue but there to check in after the issue was deemed "resolved" just to ensure that we weren't running into any other issues. The product itself is easy to use and self-explanatory, as well as when Custom changes have been added in the InGenius team is sure to keep it "Simple" for our end users. 5 Stars for InGenius/Upland all around.

Reliable Product, Good Support

We have been using this product for over 5 years. Ingenius has been very reliable with very few issues. Their technical support has been great too.

Essential tool for communication with customers

We have been using InGenius for several years and it is a good tool. It has allowed us to have 360 vision of our students and future students, which has greatly improved communication with them. The integration was not easy, as it had some problems with non-custom Salesforce fields, but once those problems were fixed it works fine.

InGenius - working well for us

We have been using Upland InGenius since 2018 and it has been working well for us. Support recently helped us through an upgrade to the latest version of the software. Great experience.

Stable and integrates well with Salesforce

Being using Ingenius to drive sales volume for our client over 3+ years and the tool has been stable and works well with Salesforce with no issues.

Works great with Salesforce and Cisco

We have been using InGenius for many years to connect our sales desk phones with Salesforce to manage their inbound and outbound calling. The tool works fine and we have not ran into issues like downtime or disconnecting. Not all our users use this solution but for those that do, it is an important tool for their daily business.

Good Tool with some handicaps

The overview is excellent. To improve is the connection with serial numbers and connection in the tool, that some items not have to put in double..