AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise - AMC Technology - AppExchange
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AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise

By AMC Technology
AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise
Invent your ideal contact center with AMC's DaVinci + Salesforce
EXPERIENCE Integration Platform as a Service (XiPaaS)
Advanced CTI features (like screen pop) within Salesforce simplifies agents' job
Integrate as many applications as you need
DaVinci is the only full spectrum solution for cloud, premise and hybrid contact centers
Add apps with little coding on our open framework API
Contextual call controls are presented based on the call status and/or requirements of your business
Customer screen transfer populates the same account when a call is transferred to a different agent
Analytics provide automatic call and omni-channel logging/ time stamps and reporting in Salesforce
Omni-channel functionality turns business objects into work items that can be assigned to queues
Call notes w/ configurable shortcut buttons for commonly noted items add notes within DaVinci Agent
DaVinci for Salesforce provides features that help exceed your contact center goals
We were the 1st CTI solution on AppExchange
Check out the demo video, or contact us to see DaVinci in your environment
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$16 USD per user per month DaVinci is available on a per user per month basis and priced based on total number of agents. Please contact AMC for specific pricing. AMC participates in the 1% Pledge Program with free and heavily discounted licenses to non-profit organizations.

Discounts available for nonprofits

Rating

(19)

Latest Release

7/13/2020

CATEGORIES

Telephony

Industry

Communications, Financial Services
Create the contact center you want with Salesforce & DaVinci

DaVinci, a powerful XiPaaS (Experience Integration Platform as a Service) made specifically for contact centers gives you the power to integrate for the contact center of your dreams, or plug & play with advanced CTI features right out of the box.

$16 USD per user per month DaVinci is available on a per user per month basis and priced based on total number of agents. Please contact AMC for specific pricing. AMC participates in the 1% Pledge Program with free and heavily discounted licenses to non-profit organizations.

Discounts available for nonprofits