AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise

Invent your ideal contact center with AMC's DaVinci + Salesforce

EXPERIENCE Integration Platform as a Service (XiPaaS)

Advanced CTI features (like screen pop) within Salesforce simplifies agents' job

Integrate as many applications as you need

DaVinci is the only full spectrum solution for cloud, premise and hybrid contact centers

Add apps with little coding on our open framework API

Contextual call controls are presented based on the call status and/or requirements of your business

Customer screen transfer populates the same account when a call is transferred to a different agent

Analytics provide automatic call and omni-channel logging/ time stamps and reporting in Salesforce

Omni-channel functionality turns business objects into work items that can be assigned to queues

Call notes w/ configurable shortcut buttons for commonly noted items add notes within DaVinci Agent

DaVinci for Salesforce provides features that help exceed your contact center goals

We were the 1st CTI solution on AppExchange

Check out the demo video, or contact us to see DaVinci in your environment

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$36 USD per user per month DaVinci is available on a per user per month basis and priced based on total number of agents. Please contact AMC for specific pricing. AMC participates in the 1% Pledge Program with free and heavily discounted licenses to non-profit organizations.

Discounts available for nonprofits

Rating

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Latest Release

7/13/2020