AMC DaVinci: Open CTI & Omni-Channel for Call Centers- Hybrid, Cloud & On-Prem - AMC Technology

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AMC DaVinci: Open CTI & Omni-Channel for Call Centers- Hybrid, Cloud & On-Prem

Invent your ideal contact center with AMC Technology's DaVinci for Salesforce

Screen pop gives agents the caller info before they even answer the call (or chat, email, etc.)

Click-to-Dial turns fields in Salesforce into a clickable link to make an outbound interaction

Contextual call controls are presented based on the call status and/or requirements of your business

Analytics provide automatic call and omni-channel logging/ time stamps and reporting in Salesforce

Customer screen transfer populates the same account when a call is transferred to a different agent

Omni-channel functionality turns business objects into work items that can be assigned to queues

Quick create buttons allow agents to add work items (leads, cases, accounts, etc.) within DaVinci

Call notes w/ configurable shortcut buttons for commonly noted items add notes within DaVinci Agent

DaVinci is the only full spectrum solution for cloud, premise and hybrid contact centers

Creators Studio info card based interface makes for easy configuration

Publish your own apps or extend the functionality

Check out the demo video, or contact us to see DaVinci in your environment.

The 1st CTI solution on AppExchange

DaVinci for Salesforce provides features that help exceed your contact center goals

$30 USD per user per month DaVinci is available on a per user per month basis and priced based on total number of agents. Please contact AMC for specific pricing. AMC participates in the 1% Pledge Program with free and heavily discounted licenses to non-profit organizations.

Discounts available for nonprofits

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(18)

Latest Release

7/13/2020