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DaVinci Toolkit for Salesforce by AMC Technology

Orchestrate CRM, CCaaS, and AI into one flexible, controlled experience.

Overview

Most contact centers are built around vendor constraints. DaVinci flips that model. It gives you a flexible orchestration layer inside Salesforce that connects your CRM, CCaaS platforms, AI services, and internal systems, so you design your experience.

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See How DaVinci Toolkit for Salesforce by AMC Technology Works

  • Orchestrate CRM, CCaaS, and AI in One Layer Connect Salesforce, telephony, and AI services into a unified, real-time interaction experience.

  • Connect Without Replacing Your Stack Work across existing carriers and CCaaS platforms, no rip-and-replace required.

  • Real-Time Signal Coordination Capture call events, transcription, and CRM context to power workflows as interactions happen.

  • AI Applied Where It Matters Route tasks and interactions to the right AI models, controlling cost and outcomes.

  • Process Once, Use Everywhere Turn a single interaction stream into summaries, QA insights, analytics, and next steps.

  • Unified Agent Experience in Salesforce Deliver screen pops, call controls, and AI guidance in one workspace without switching systems.

  • Incremental Modernization, No Disruption Introduce AI, automation, and routing changes in phases without large-scale migrations.

  • Full Data Ownership and Control Maintain control of interaction data, transcripts, and compliance within your architecture.

  • Built for Complex, Multi-System Environments Designed for enterprises running hybrid, on-prem, and cloud contact center ecosystems.

Most platforms assume your workflows will adapt to them. In reality, your environment is already complex, multiple systems, multiple channels, and competing priorities. DaVinci connects those systems and lets you design experiences that reflect how your business operates, without forcing a platform replacement. Whether you’re integrating new technology, adding functionalities, or planning a migration, DaVinci gives you the tools to make it happen. A layered approach of pre-built, low code/ no code, and completely custom DaVinci apps to cover every use case from basic to highly complex. Explore AI, plug standard out-of-the-box CTI features (screen pop, click to dial,etc), or address specific industry needs without disrupting workflows. With an open API, DaVinci lets you adapt the platform to your requirements, or you can partner with AMC Technology’s Professional Services for a tailored solution. Gain improved efficiency, enhanced customer experiences, and full control over sensitive data—perfect for enterprises aiming to transform modern customer service operations. More Information: https://www.amctechnology.com/integrations/salesforce/

Categories

Business Needs
Customer Service
Agent Productivity
Integration
Industries
Financial Services
Retail
Travel, Transportation, & Hospitality
Personas
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Person Accounts
Managed Package
Lightning App Builder

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