DaVinci Toolkit for Salesforce by AMC Technology

Service Center Enhancement – Salesforce and AMC DaVinci CTI integration

As a community bank with a large customer service center, improving our customer experience is a continuing effort. Adding the DaVinci product to our customer case management systems has enabled us to reduce call handle time by reducing the time to authenticate customers. Davinci was easy to integrate into our Cisco and Salesforce environment. The implementation and support teams were professional and easy to work with. Davinci was easy to customize to the needs of our Customer Service teams. I would recommend Davinci to other customer service centers looking to streamline their call handle process. Your agents will thank you!

Perfect Choice for Your Call Center Setup

Just when you need more than what you see in all the options available for CTI integration on App Exchange, The DaVinci seems to be perfect choice. Each customer has a different requirement which simply can not be fulfilled by any system until you do some customizations. And that is one great place where DaVinci makes sure you are all covered up. The Team at AMC is really awesome and super eager to help. This product is very customizable and thus can be integrated in any way you like. As we at Nextrove, wanted to enable our Medical Information Contact Center application with the integrated telephony, we are now super happy that we selected DaVinci for the integration. The flexibility and the customization options are really helpful. Plus you have a cool ability to integrated with any existing telephony system. All this makes DaVinci a perfect tool you can use in the way you want. Highly recommended !!

Quick and Hassle free!

It's mostly plug and play except requiring an additional setup on a server as our client had existing telephony systems. The support from Paul M was exceptional and we could set it up in no time. The switchover the prod was seamless. We explored the option with other vendors and they couldn't as easily plug into the existing telephony system and proposed a lot of bells and whistles which was not required. Trusted name and lot of experience in CTI domain definitely helps AMC set apart from other vendors resulting in commendable customer satisfaction. Thanks Again.

AMC's Support

Sometimes when you are a little quick to adopt the latest technologies or want the newest toys, life can be frustrating. When you are a David working with Goliaths, you can get frustrated and scared. My adoption to Twilio with DaVinci was a bit of a struggle due to my specific use-case as a small user. HOWEVER, the support and customization I received from AMC, Paul Martin, and Ashley Etherton was outstanding. I believe not only did I pick the right technology with Twilio, but the best business partners in AMC. Excited to move on the SMS and chat bots!!! Move forward with AMC and give them your company's wish list.

Call Centre Ease

Using Screenpop had always been a big want for both our customers and employees. The ease with which it was setup and deployed, along with the ease of use made it a fantastic addition to our technology needs.

Time and Money

The newest version is very easy to manage and allows our users to quickly identify and navigate to contacts in Salesforce. We repurpose the time saved searching for contacts to speaking with customers.

Leading solution built on the OpenCTI platform

I have used Contact Canvas from AMC Technology for a number of years through their different versions on the Salesforce platform. The OpenCTI platform has allowed Contact Canvas to shine. I strongly suggest using the Agent Palette feature to customize your experience, this is something that allows AMC to lead the pack.

World Class Support from Sales to Implementation

I have been having a wonderful experience with Phil on the sales team. Also with Iggy in regards to implementation and customization. The product is great however the people behind the product is what really makes it shine. Thanks AMC!

AMC Technology and RGRTA

Completed Training and Setup and this CTI Connector will tie our phones to Salesforce and provide much better service to our customers. Iggy, thansk for the training.

AMC - Contact Canvas

I have been working with a client to install/configure/test the Contact Canvas solution with Cisco. The support that was provided by AMC (Iggy in particular) has been outstanding. The CTI integration will provide the client with insight into their service activities that they've never had before. Thank you for your partnership.