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Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce

Native Salesforce surveys that are simple for customers and simple for you.

Overview

Customer feedback, built for service teams. Simple Survey gets more NPS and CSAT scores with one-click surveys, shows feedback data where your team already works in Salesforce, and keeps everything simple to automate, report on, and use with AI.

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See How Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce Works

  • Get more customer feedback data Customers answer surveys with one click, right inside the email. Partial responses can be saved, reminders nudge unfinished surveys, frequency rules prevent survey fatigue, and bot prevention keeps scores accurate.

  • Catch bad experiences before they become bad reviews Add an S.O.S. link to case emails so an upset customer can reach a manager before the case closes. Send low scorers to a page to book a follow-up and win them back before a review goes public.

  • Customer sentiment anywhere in Salesforce Scores and comments appear in real time where your employees already work: Cases, Contacts, Accounts, and dashboards, so Sales Cloud and Service Cloud users see the latest feedback before they reach out.

  • The official NPS®, with a perfect 5.0 rating Vicasso is an official licensee of Bain & Company’s Net Promoter System, so you measure NPS the official way. Simple Survey holds a perfect 5.0 rating across 100+ AgentExchange reviews.

  • Built for service teams, 100% Salesforce native The right tool for the job, purpose-built for service feedback. Launches fast and keeps reporting simple. No integration, no sync, and your data stays in your org.

  • Unlimited functionality, one predictable price No editions, add-ons, or per-response fees. Every feature is included from day one, along with support from our in-house, onshore team (see the reviews tab).

  • Survey after any moment that matters Automate surveys when cases close, work orders wrap up, or chats end, with standard or custom objects. Extend with Salesforce Flows. Share by email, SMS, QR code, marketing automation, or website embed.

  • Give your AI agents the voice of the customer Give your AI agents access to structured survey data in Salesforce, and ask questions like “What’s our NPS this year?” Our Agentforce extension can also survey in Messaging for In-App and Web.

  • Ready-made survey templates Start from Net Promoter Score® (NPS), customer satisfaction (CSAT), customer effort score (CES), Likert, and thumbs up/down templates. Brand and translate them, and add skip logic in a no-code builder.

Simple Survey is the highly rated, 100% native Salesforce survey app for service teams. It cuts the bloat you don’t need and does a specific job well: getting more customers to respond and putting their feedback to work. Simple for customers: one click in the email captures their answer, even if they exit the landing page. Any device, their language, only the questions that apply, and no survey fatigue, so more customers respond. Simple for your teams: a salesperson opening an account sees the latest sentiment, agents see scores on contacts, and support managers coach from pre-built reports and Survey Insights or ask their AI assistant how scores are trending. Simple for you: launch quickly with no integration, no sync, and a no-code designer. An efficient data model makes reporting and automation easy, and bot prevention keeps scores accurate. Security is simple, too, because your data never leaves Salesforce (Vicasso has no access to it). Simple for your CFO: one predictable price includes unlimited surveys and responses, every feature, and support from our in-house, onshore team. Start a free trial or book a demo and see why Simple Survey has a perfect 5.0 rating.

Categories

Business Needs
Customer Service
Surveys
Ratings & Reviews
Industries
Horizontal Product
Personas
Executive
Marketer
Service Agent / Supervisor
Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Lightning Ready
Managed Package

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