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Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center

By Consilium Software Inc

SalesforceLightning,Omnichannel,SocialMedia,Email,Chat,SSO,VoiceRecording

Starting at $10   USD/user/month

Discounts available for nonprofits

Try It
Industries
Financial Services
Government
Healthcare & Life Sciences
Business Need
Customer Service
Telephony
Requires
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Compatible With
Sales Cloud
Service Cloud
Health Cloud

UniAgent™ AIPro with advance features like, digital interactions, Transcript posting to CRM, Social media integration, Supervisor features(Silent Monitoring, Barge-in, etc.), Full telephony functions, Click to call, Omnichannel, CRM screen pop.

  • Consilium UniAgent AIPro CTI Connector for Salesforce

  • Consilium UniAgent™ CRM CTI Connector Sales Video

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Health Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
Cisco Unified Contact Center Express(UCCX)up to version 12.5.x Cisco Contact Center Enterprise(PCCE/UCCE)up to 12.6.x Cisco WebEx Contact Center (WxCC),Cisco WebEx Contact Center Enterprise(WxCCE) and Genesys Cloud

App Details

Listed On
02/18/2014
Supported Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Lightning Ready
Person Accounts
Languages
English
French
German
Russian
Simplified Chinese
Spanish
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
02/10/2014

Additional Details

New features and capabilities for a more seamless and connected digital experience in the latest release of UniAgent AIPro. UniAgent is now globally available including the Americas, EMEAR, and APJC via Cisco Solutions Plus. Features at glance • Inbound + Outbound Blended Handling • CRM screen pop on call ringing event. • Call activity saving to CRM • Click to call from CRM • Presence list • Missed call details • Agent statistics (AHT, Call handled, AVG handled time) • Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf) • Omnichannel Integration (Email, Chat, SMS, etc.) • Supervisor Features (Agent state change, Silent Monitoring, Barge-in, Team messaging, etc.) • Digital Interactions (AI Bot integration) • Transcript posting to CRM • Social Media Integration

Need help?

Consilium Software Inc

Singapore

Consilium provides Silver, Gold, and Platinum support services. The support will be provided remotely over phone and email. For additional details please write to us at: sales-support@consiliuminc.com

Support Phone+1-647-823-2380, +91 11 42828900
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