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Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center
SalesforceLightning,Omnichannel,SocialMedia,Email,Chat,SSO,VoiceRecording
- Industries
- Financial ServicesGovernmentHealthcare & Life Sciences
- Business Need
- Customer ServiceTelephony
- Requires
- Sales CloudService CloudMarketing Cloud Engagement
- Compatible With
- Sales CloudService CloudHealth Cloud
UniAgent™ AIPro with advance features like, digital interactions, Transcript posting to CRM, Social media integration, Supervisor features(Silent Monitoring, Barge-in, etc.), Full telephony functions, Click to call, Omnichannel, CRM screen pop.
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Showing 10 of 10 Reviews
Smart Choice for rapid growth business
Very good user friendly for easier operations, application provides quality results. ... As I use it with my day to day activity Overall experience is good. What worked well though is user interface for easier environments / tasks. Good work Consilium team for the project management and overall delivery of the software solution, thanks
Excellent Application
It helps organization in maximizing their customer experience by providing latest transformation. Feature list in the application is exhaustive , provides all the functions to aid the agent's productivity, I appreciate the support of Consilium team -providing 'customer delight'. all the best for the future
Amazing Account Management and Implementation Team
We got reference of Consilium through one of our CISCO partner who vouched for their work. So far we have been in good relationship with Consilium, all our requirements and issues are addressed on-time, The account management team of Consilium is very responsive & keeps a constant touch with us for upgrades and new releases.
Superb product experience
We have been using this product for a number of years, the overall experience for users, administrators and supervisors is satisfactory . The product works extremely well and the technical team are incredibly helpful and knowledgeable. I would recommend this product if you are looking to boost your Contact center operations.
Awesome customer support
Our implementation experience of Consilium product has been an excellent experience. The support team is responsive and agile. They are always proactive on any outstanding issues and their flexibility in customization makes them a go-to partner.
Nice Product
My organisation is using Consilium's Salesforce CTI connector for a while, it's ease of use and consilium 24x7 support is outstanding. It’s good to see omnichannel support with UniAgent 8.0.
Great Product.
The Consilium Product has been such a great addition to my company's Salesforce org. It's an intuitive and easy to use product. I would like to thank Consilium's technical team for deploying the product within stipulated tight timelines.
Great connector for our sales team
Works excellent for our organization's sales team and connecting Salesforce to our Cisco phone system. Only request is what is the most efficient (quickest) way to reset a password for this softphone when it is reset?
UniAgent - Excellent ! choice for your CTI needs.
Feature rich & easy to use CTI connector, having intuitive UI. A perfect fit for contact centres for omni-channel interactions.
Perfect CTI connector
UniAgent has great set of features and helped improve the agent productivity significantly.
Many thanks, Russell! To your question, UniAgent (softphone) uses the same credentials (username, password and extension) that a Cisco contact centre agent would otherwise need to log in to Cisco Finesse Agent Desktop. Therefore, the password reset/password administration procedure will be as applicable to Cisco Finesse users in the Cisco contact centre solution (CCX/CCE.)