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Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

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Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center

SalesforceLightning,Omnichannel,SocialMedia,Email,Chat,SSO,VoiceRecording

Compatibility

Required Salesforce Products
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Compatible Salesforce Products
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Health Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Supported Languages
English
French
German
Russian
Simplified Chinese
Spanish
Traditional Chinese

Additional Requirements

Cisco Unified Contact Center Express(UCCX)up to version 12.5.x Cisco Contact Center Enterprise(PCCE/UCCE)up to 12.6.x Cisco WebEx Contact Center (WxCC),Cisco WebEx Contact Center Enterprise(WxCCE) and Genesys Cloud