MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Virtual Call Centre by CloudSteer

By Cloudsteer Technology Pte Ltd

Ultimate Call Management with Auto Advertisement ROI

$75   USD/user/month

Discounts available for nonprofits

Business Need
Customer Service

Virtual Call Center is an amazing solution for managing your inbound, outbound or even missed calls with call recordings, built natively on Force.com. Embedded license Calls management without buying any telephony systems or call recording servers.

Compatibility

Salesforce Editions
Enterprise
Unlimited
Force.com

App Details

Version
VCC/VCC-2.37 2.37.0
Listed On
07/26/2017
Latest Release
03/02/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 23
Custom Tabs: 8
Custom Apps: 1
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.37.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
08/11/2021

Additional Details

Virtual Call Center is an amazing solution for managing your inbound, outbound or even the missed calls with call recordings, built natively on Force.com. It automates record creation without any user inputs, be it a lead, case or any custom object. VCC overcomes the challenge of user dependency with sure shot adoption. VCC can simply integrate with most phone line service providers. Has an extremely user friendly UI to configure any call forwarding logic, even when users are not logged in, automatically capturing each call, record creation and call recording in mp3 files within Salesforce.com file storage.

Need help?

Cloudsteer Technology Pte Ltd

3 Temasek Avenue,#21-00,Centennial Tower,Singapore

Other ResourcesTerms & Conditions