Kofana Digital Salesforce Türkiye, Sales, Ecommerce, Service and Marketing

Since our establishment in 2012, we have been analyzing the needs of our customers and transforming them in the areas of need with solutions focused on their success, our in-depth consultancy competence, and our ongoing services both at the project stage and after. As Kofana, we will be with you throughout all the process from creating a CRM strategy for the needs of your organization to realizing the related Salesforce.com solution. We know that CRM is a concept that goes far beyond only providing customer satisfaction, a new sales automation system or call center service. To turn you into a “Company of Customers”, we review your working methods and current working system together, and plan and manage the effects of your efforts towards being a Customer-Oriented Company on employees, processes and technologies you use and the transformation required together. Our Managed Services provide remote services following project completion in order to maintain the system lifecycle and ensure ongoing client success. Our expert staff deliver support through ITIL processes and ISO 27001 security certification, and are dedicated to meeting demand, response and resolution.