SMS for Salesforce - Number 1 Salesforce SMS Application

Multiple outages and very poor customer service

We've had multiple outages in the past 6 months and very poor response from support when we do go down. We notified support on 1/4/2023 that the service was currently down and a week later, 1/11/2023, we are still down. I highly recommend using another SMS tool.

Great to teach my students!

You all always provide quality information I can use to teach my public school system students.

Any reviews lately?

No upgrades for nearly 3 years?

Only get this if you are on Enterprise!

We purchased this being told this worked on Professional. It does, but only a limited usage. You will need the Enterprise version of Salesforce to Send/Receive. You will also need to buy credits for you to be able to send at all if you run out (which I was not aware of either)!

Excellent Product and Very Cost Effective

We use our version of Salesforce in tandem with ServiceMax to track work performed on our products in the field. Using SMS message, we have workflows set up to send automated SMS messages to our customers when our technicians are on route, messages to our control center when the repairs are complete and it is safe to be restarted, as well as informing key personnel when high priority customers and products need servicing. My initial experience was challenging with the product because of the additional product of ServiceMax but Oscar and Shyam where very patient in helping me setup the various workflows and getting the application to work. There are other uses for the application that we will explore in the future but for now it does what we want for a very low cost. Also this product is not limited by the number of user licenses so everyone on your Salesforce org can use it at no additional charge. The three payment plans are very inexpensive compared to other SMS applications and you have to pay for each SMS based on country code for the SMS messages. I felt like there were no hidden fees or charges as Union Soft was very upfront about everything. Again, great product with an inexpensive price tag.

Cost effective solution with excellent support

We rolled this out for internal text notifications for weather related office closures. It is a quick and easy way to notify our entire employee base quickly across the country. The support staff has been great to work with when we ran into a setup challenge and they even set it so our country code is auto added to our phone numbers, which was great because it meant I didn't have to go back and modify everyone's numbers or remember to add it when we bring someone new on.

Cost-Effective Solution and Excellent Support

It is very easy to use and set up, and the support is excellent. We have introduced that to a couple of our clients who are also using Salesforce and need SMS solutions. No fuss, and does exactly what it claimed to do.

So User Friendly. So Economical. So Helpful

Service and Response Time.

It Works Well, It Helps Well!

This is the best SMS app on app exchange, we have used other, this one is the best, we had this up and running in 10mins

Great App- Even better service!

Amazing customer support if you need help