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ReferenceEdge

Unleash the power of your customer advocates!

Starting at $4   USD/user/month
Industries
Financial Services
Healthcare & Life Sciences
High Tech
Business Need
Sales
Productivity
Marketing Automation
Requires
Sales Cloud
Compatible With
Sales Cloud
Experience Cloud
CRMA

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Experience Cloud
CRMA
Salesforce Editions
Enterprise
Unlimited
Additional Requirements
Salesforce supported browsers.

App Details

Version
ReferenceEdge/Late Summer 2025 2.51.19
Listed On
08/07/2013
Latest Release
02/24/2026
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Salesforce Mobile
Supports Salesforce for iOS and Android.
Native App
No Limits
Lightning Ready
Multiple Currencies
Managed Package
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 69
Custom Tabs: 50
Custom Apps: 2
Lightning Components
Global: 37
App Builder: 3
Community Builder: 0
Languages
English
French
German
Italian
Japanese
Korean
Portuguese
Simplified Chinese
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.33.14
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/15/2023

Additional Details

Customer advocacy and CRM belong together! DM & email blasts seeking customer advocates/references are a drain on productivity and rarely yield results, and spreadsheet management of advocates doesn’t scale. Extensive automation let's you do more with less. Peers are the #1 influence on B2B purchase decisions. If your competition delivers high quality advocates faster than you, that opportunity is in trouble. The basics of our highly configurable app: • Centralize all customer advocate information in Salesforce - Improve visibility across the enterprise • Know who is willing to advocate, for what and how often - Powerful, specialized agile search - Integrate with client success • Quantify program impact (50+ reports, 20+ dashboard charts) - Leverage standard Salesforce functionality • Best video & written customer stories suggested throughout sales cycle - Microsite functionality for content sharing & click tracking • 100% Salesforce interface, familiar user experience - Ensures user adoption • Next gen automation: advocate identification, profiles updating, request workflow, reference matching, metrics - Spend less time on tactical activities

Need help?

Point of Reference, Inc.

Denver, Colorado, United States

5:00 AM - 5:00 PM Pacific time / 8:00 AM - 8:00 PM Eastern time Monday - Friday excluding U.S. holidays

Support Phone(800) 708-4857 (Non-US +1 415-839-9983)