CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Just doesn't meet requirements. Use caution

Seriously disappointing solution. Call quality is average at best. Bulk SMS solution non-existent. Implementation was clunky with repeated issues and a lack of local skills to resolve issues. Post sales support has been much the same, days before any follow ups and always blame the ISP for issues. Huge potential, but as someone said 'you get what you pay for', in hindsight i should have gone with Natterbox. A little more expensive but a far better product. Be aware. Some of the reviews here have been done by employees of CloudCall.

Best Solution Available

Definitely the best CTI solution available on the market. CloudCalls app works really well with all our other integrations, provides SMS automation tools and stable call experience with a possibility to save notes during the conversation. There is a lot of room for customizations to make it work with your org as good as possible. Ongoing support is perfect. Highly recommend!

Easy Automation And Great Interface

I love the updated phone interface and fact that if my team make calls in or out of Salesforce that they still sync into Salesforce against the correct record. Also, now that we can use flow to automate call backs using CloudCall's system gives our team the time to focus on calling people at the time that suits them without having to remember when to do so.

Improved the business

I don't have a bad thing to say here, it has really improved us a lot. It has given the supervisors the ability to listen into live calls and coach via the "whisper" option to agents, which is also great for our new starters. Same with the recorded calls stored within Salesforce. Our power users can easily call their contacts, changing their number and adding them into a list to automatically dial through during power hours. No more manual admin tasks regarding calls and reporting in real time! A huge thank you to the staff within CloudCall customer services for a seamless transition and ongoing support.

Innovative and Forward Thinking

There is too much to say here really, but to narrow it down this has been a god send for us with day to day working. Of the many features listed on here, the fact it all logs neatly into our crm is great and then extra features such as live listening, power dialler and local presence means we can really focus on the important things in the business and not waste time with manual tasks. The easiness of changing your numbers you display is another top feature that we love and utilise daily for optimal call pickup rates!

Best on the market

We have used a few Salesforce integrations and CloudCalls offering is definitely the best we have come across. The setup process was simple and straightforward, we had a dedicated person who helped us set it up and train us on how to manage it moving forward. The solution itself is very easy to use and has a plethora of features such as inbound screen pops to show who is calling, call recordings, live listening and more

Amazing Solution

We were relatively new to Salesforce when we decided to take CloudCall, and it was a very smooth addition to the CRM. The customer service we received when working remotely and was just faultless, in terms of during the onboarding and also ongoing support. Coupling that with the added bonuses of how calls link into the CRM automatically and give us real time data makes it a no brainer. We have no complaints at all and wish we had made the move over sooner.

Game Changer

This has revolutionised how we operate as a business. The dialpad is fantastic and easy to use, and the note window on the dialpad has saved the users so much time doing manual call logging. Same with relating calls to certain objects. I am so glad we made the choice to go for this solution.

Efficient Solution

Vast amounts of time have been saved using the CloudCall solution, automatic notes when on calls means tasks are saved during phone calls. Any which were missed can be done after the fact using the unsaved calls feature. This along with having the recordings in the crm and reporting for the users has changed the way we work. It's also been a god send since covid19 and the change to how we work. We can work from anywhere using the softphone and/or mobile app.

Great Service!

We had this solution installed a while ago, mainly for the one click calling and inbound screen alerts. The decision has been well justified and we now utilising many more features. Set up and support from CloudCall has been great as well, fully recommend based on the solution as well as the customer service