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TTEC Digital: The CX Experts
Optimizing Your AI-Powered, Customer Journey
- Certified PeoplePeople employed by the consultant who hold Salesforce certifications that align to competencies
- 33
- CertificationsThe number of certifications held by people at this organization that align to competencies
- 82
With 40+ years of experience combining proven CX strategy with industry-leading technology, our unique blend of capabilities, including deep expertise in unifying platforms across the CX tech stack, helps clients extract more value from the world’s #1 CRM
Description
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. Today customer conversations, and the contact center technologies that support them, are inseparable. We bring decades of innovation experience across the world’s leading contact center technology platforms – and blend it with in-house expertise in CX strategy, data and analytics, AI and more – to help organizations maximize their technology investments and create truly exceptional customer experiences.
Highlights
70+ years of combined Salesforce experience across our leadership team 200+ Salesforce projects completed in the last 5 years 150+ Salesforce certifications 175+ engineers certified in advanced AI and Agentforce
Award-winning partnerships with cloud hyperscalers like Google and AWS, plus CCaaS leaders like Genesys, NiCE, Five9, Talkdesk, Cisco and more
Global BPO organization leveraging a best-in-class model between people and technology to delivery award winning ecosystem support
Provider Details
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. Today customer conversations, and the contact center technologies that support them, are inseparable. We bring decades of innovation experience across the world’s leading contact center technology platforms – and blend it with in-house expertise in CX strategy, data and analytics, AI and more – to help organizations maximize their technology investments and create truly exceptional customer experiences.
Geographic Focus
United States • Canada • Belgium • India • Mexico • Pakistan • Philippines
Languages
English • French • Spanish