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NICE inContact Omnichannel CTI / IVR / ACD / Dialer / Contact Center

By NICE inContact
NICE inContact Omnichannel CTI / IVR / ACD / Dialer / Contact Center
Improve agent efficiency by keeping them on a single, unified screen in Salesforce
Automatically show customer information and activity with each interaction.
Matched information automatically presented to agent
Automatically create tasks for interactions and access call recordings
Simple Configuration
Reduce customer effort and friction with channel elevation
CXone
CXone Agent for Salesforce in Action
Mitchell saves 2-3 minutes per call, improved CSAT score by 10%, easy to implement and intuitive
Swisslog Healthcare Reduces Wait Time by 30% with inContact Agent for Salesforce

$20 USD per user per month You must have an active NICE inContact account for the CXone Agent for Salesforce to work.

Discounts available for nonprofits

Rating

(60)

Listed On

1/9/2014

Latest Release

11/15/2019

CATEGORIES

Telephony
NICE inContact CXone Agent for Salesforce—Personalized Customer Experience

NICE inContact CXone Agent for Salesforce provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader. Install in under 10 mins!

$20 USD per user per month You must have an active NICE inContact account for the CXone Agent for Salesforce to work.

Discounts available for nonprofits