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Comm100 Live Chat for Salesforce
Turn online chats to Salesforce leads, contacts, or cases
- Business Need
- Sales
Identify existing contacts and leads in Salesforce; access customer information in Comm100 Live Chat; create or update Salesforce objects in Comm100 Live Chat. Comm100’s seamless integration with Salesforce makes unified customer management easier.
Highlights
Create lead/contact/case/task with complete chat transcript for each or certain live chat interactions or offline messages
Access and edit the information of existing Salesforce contacts/leads/accounts right inside Comm100 Live Chat Agent Console
Create live chat routing rules using Salesforce fields
Provider Details
Comm100 is a global provider of digital customer conversation software powered by automation, AI, and a friendly interface that's fast and easy for both visitors and agents to use. Organizations like HP, Advanced Auto Parts, Stanford University and Veridian Credit Union use Comm100 to deliver meaningful real-time conversations.
Pricing Details
You can fully use this solution without payment.