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SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS

By Sinch

Your go-to way to text, follow up, and stay connected inside Salesforce.

Starting at $10   USD/user/month

Discounts available for nonprofits

Try It
Industries
Education
Financial Services
Retail
Business Need
Sales
Field Service
Marketing Automation
Requires
Sales Cloud
Compatible With
Sales Cloud
Service Cloud
Marketing Cloud Account Engagement

Salesforce text messaging made simple. Send and automate SMS, MMS, WhatsApp, and RCS directly inside Salesforce. Improve response times, personalize communication, and keep every message on record. Fast setup, built-in compliance, and 24/7 support.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Marketing Cloud Account Engagement
Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
A Sinch Engage account is required to send messages. A free 14-day trial with 25 SMS messages is included when you click “Get It Now.”

App Details

Version
Sinch/1.74 1.74.0
Listed On
02/10/2014
Latest Release
07/02/2026
Supported Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
Lightning Ready
Agentforce
Editable Code
Multiple Currencies
Person Accounts
Lightning App Builder
Salesforce Mobile
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.40.1
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
02/17/2025

Additional Details

Sinch Engage brings SMS, MMS, WhatsApp, and RCS directly into Salesforce, making it easier to reach customers, follow up fast, and keep conversations organized. Automate reminders and workflows with Agentforce, reduce no-shows, and log every message—without switching tools. Key Benefits - Send and receive two-way SMS, MMS, RCS, and WhatsApp messages in Salesforce. - Launch bulk messages from lists, reports, and campaigns. - Automate reminders, follow-ups, and alerts with Flows or Agentforce. - Use SMS keywords to update records and cut manual data entry. - Personalize messages with merge fields and templates. - View a full message history on contact and lead records. - Track delivery, replies, and engagement with built-in analytics. - Stay compliant with TCPA, GDPR, and 10DLC. How to Set Up 1. Install Sinch Engage from the Salesforce AppExchange. 2. Connect your account and provision a local, toll-free, or short code number. 3. Build automated workflows using Salesforce Flows or Agentforce. 4. Start sending messages and managing two-way conversations in Salesforce. Trusted by 65,000+ businesses worldwide, Sinch Engage offers 600+ direct carrier connections and 24/7 support.

Need help?

Sinch

Melbourne, Victoria, Australia

Need a hand? Check out our helpful Salesforce SMS / MMS support center https://support.app.sinch.com/hc/en-us/categories/10560069675023-Salesforce-App-Support US: 1-866-751-8337 | AU: 1800 155 228

Support Phone1-8667518337
Other ResourcesTerms & Conditions
Trust Center