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SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS

Your go-to way to text, follow up, and stay connected inside Salesforce.

Overview

Salesforce text messaging made simple. Send and automate SMS, MMS, WhatsApp, and RCS directly inside Salesforce. Improve response times, personalize communication, and keep every message on record. Fast setup, built-in compliance, and 24/7 support.

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See How SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS Works

  • Two-Way Messaging Inside Salesforce Send and receive SMS, MMS, WhatsApp, and RCS directly on Salesforce records. Manage conversations in real time and keep every message logged in one place.

  • Reach More Customers at Once Send personalized bulk messages from Salesforce lists, reports, or campaigns. Reach the right people fast with targeted, scalable outreach in just a few clicks.

  • Automate Follow-Ups and Reminders Use Salesforce Flows or Agentforce to send automated SMS, MMS, WhatsApp, and RCS reminders, alerts, and follow-ups—so no customer task slips through the cracks.

  • Update Records Automatically with Keywords Use SMS keywords to update Salesforce records, route messages, and trigger workflows – no manual data entry required. Let customers initiate actions and keep your Salesforce records clean and up to date.

  • Message Templates That Save You Time Create SMS, MMS, WhatsApp, and RCS templates with merge fields to personalize messages automatically. Keep your outreach consistent, scalable, and fast across Salesforce.

  • See Every Conversation in One Place See a complete SMS, MMS, WhatsApp, and RCS history on Salesforce records. Give your team full context to reply faster, stay coordinated, and prevent duplicate outreach.

  • Built-In Messaging Analytics Access delivery reports, response metrics, and engagement insights. Know what’s working, fix issues fast, and make smarter decisions with real-time data in Salesforce.

  • Compliance You Can Count On Stay compliant with TCPA, GDPR, and 10DLC using built-in opt-in/opt-out tools. Sinch Engage’s 600+ direct carrier connections ensure reliable, secure message delivery.

  • Simple Setup, Always-On Support Install and connect Sinch Engage in minutes. Provision local, toll-free, or short code numbers quickly and start messaging fast. Our global support team is available 24/7 whenever you need help.

Sinch Engage brings SMS, MMS, WhatsApp, and RCS directly into Salesforce, making it easier to reach customers, follow up fast, and keep conversations organized. Automate reminders and workflows with Agentforce, reduce no-shows, and log every message—without switching tools. Key Benefits - Send and receive two-way SMS, MMS, RCS, and WhatsApp messages in Salesforce. - Launch bulk messages from lists, reports, and campaigns. - Automate reminders, follow-ups, and alerts with Flows or Agentforce. - Use SMS keywords to update records and cut manual data entry. - Personalize messages with merge fields and templates. - View a full message history on contact and lead records. - Track delivery, replies, and engagement with built-in analytics. - Stay compliant with TCPA, GDPR, and 10DLC. How to Set Up 1. Install Sinch Engage from the Salesforce AppExchange. 2. Connect your account and provision a local, toll-free, or short code number. 3. Build automated workflows using Salesforce Flows or Agentforce. 4. Start sending messages and managing two-way conversations in Salesforce. Trusted by 65,000+ businesses worldwide, Sinch Engage offers 600+ direct carrier connections and 24/7 support.

Categories

Business Needs
Sales
Field Service
Marketing Automation
Industries
Education
Financial Services
Retail
Personas
Administrator
Marketer
Sales Representative / Manager
Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
Lightning Ready
Agentforce
Editable Code
Multiple Currencies
Person Accounts
Lightning App Builder
Salesforce Mobile

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