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SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS
Your go-to way to text, follow up, and stay connected inside Salesforce.
- Industries
- EducationFinancial ServicesRetail
- Business Need
- SalesField ServiceMarketing Automation
- Requires
- Sales Cloud
- Compatible With
- Sales CloudService CloudMarketing Cloud Account Engagement
Salesforce text messaging made simple. Send and automate SMS, MMS, WhatsApp, and RCS directly inside Salesforce. Improve response times, personalize communication, and keep every message on record. Fast setup, built-in compliance, and 24/7 support.
Highlights
Two-Way Messaging Inside Salesforce Send and receive SMS, MMS, WhatsApp, and RCS directly on Salesforce records. Manage conversations in real time and keep every message logged in one place.
Reach More Customers at Once Send personalized bulk messages from Salesforce lists, reports, or campaigns. Reach the right people fast with targeted, scalable outreach in just a few clicks.
Automate Follow-Ups and Reminders Use Salesforce Flows or Agentforce to send automated SMS, MMS, WhatsApp, and RCS reminders, alerts, and follow-ups—so no customer task slips through the cracks.
Update Records Automatically with Keywords Use SMS keywords to update Salesforce records, route messages, and trigger workflows – no manual data entry required. Let customers initiate actions and keep your Salesforce records clean and up to date.
Message Templates That Save You Time Create SMS, MMS, WhatsApp, and RCS templates with merge fields to personalize messages automatically. Keep your outreach consistent, scalable, and fast across Salesforce.
See Every Conversation in One Place See a complete SMS, MMS, WhatsApp, and RCS history on Salesforce records. Give your team full context to reply faster, stay coordinated, and prevent duplicate outreach.
Built-In Messaging Analytics Access delivery reports, response metrics, and engagement insights. Know what’s working, fix issues fast, and make smarter decisions with real-time data in Salesforce.
Compliance You Can Count On Stay compliant with TCPA, GDPR, and 10DLC using built-in opt-in/opt-out tools. Sinch Engage’s 600+ direct carrier connections ensure reliable, secure message delivery.
Simple Setup, Always-On Support Install and connect Sinch Engage in minutes. Provision local, toll-free, or short code numbers quickly and start messaging fast. Our global support team is available 24/7 whenever you need help.
Provider Details
Sinch
Melbourne, Victoria, Australia
Founded
2000
Website
Trust Center
Phone
1-888-507-6511Connecting people and businesses in today's digital landscape is complicated. Sinch makes it easy, helping businesses deliver best-in-class communication experiences, no matter the channels their customers use. Sinch, the Customer Communications Cloud, directly powers meaningful conversations at scale across messaging, voice, and email so you can deliver value and maximize opportunities at every step of the customer journey. Previously known as Mercury SMS for Salesforce by Sinch MessageMedia, Sinch SMS for Salesforce enables businesses to engage with their contacts through SMS, MMS and RCS directly from Salesforce. To learn more visit sinch.com Sinch is a registered trademark of Sinch AB (Sweden). Provider details: “Sinch Engage” (provided by Sinch Sweden AB in Europe) and “Sinch MessageMedia” (provided by MessageMedia U.S.A. Inc in North America and Sinch Pty Ltd in Australia and other countries).
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Click “Get It Now” to start your 14-day free trial with 25 free SMS messages. Pricing varies by region and messaging volume, and requires a minimum of 5 seats. Contact our team if you need region-specific pricing details.
Default Plan
$10 USD/user/month
Free trial available for 14 days
Lowest Starting Price