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SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS
Your go-to way to text, follow up, and stay connected inside Salesforce.
- Industries
- EducationFinancial ServicesRetail
- Business Need
- SalesField ServiceMarketing Automation
- Requires
- Sales Cloud
- Compatible With
- Sales CloudService CloudMarketing Cloud Account Engagement
Salesforce text messaging made simple. Send and automate SMS, MMS, WhatsApp, and RCS directly inside Salesforce. Improve response times, personalize communication, and keep every message on record. Fast setup, built-in compliance, and 24/7 support.
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Showing 10 of 40 Reviews
Easy to set up and use and great support
We have been using SMS for Salesforce by Sinch Engage for a couple of years and it works very well. It is easy to set up and use and their support is great when you do need help. We extended SMS to use RCS and WhatsApp and they had good documentation but were also on hand to assist. I thoroughly recommend this app and company.
Great Customer Support
I’ve only been using MercurySMS for a short time, but I’m already impressed. The app is solid, and the customer service is absolutely fantastic. The support team is incredibly responsive, and any ideas or limitations I’ve mentioned are genuinely listened to by both support and development. It’s rare to find a company this engaged with its users.
Hi Vanessa - Thanks for the thoughtful review! We’re glad to hear the product is making a strong first impression and that the app is working well for you. It’s great to know our support team have been able to assist you swiftly. Our team listens closely to your ideas and feedback - staying engaged with our users is important to us, and we appreciate you taking the time to share your experience! - Sinch Team
Best Customer Support
I have only been using MercurySMS for a short time but the customer service support I receive from these guys is second to none. The app is really great, and any ideas or limitations are seriously considered by the support team and the development team.
Excellent App & Great Support
We're using the app since 2022 and are very happy with it. The app is very easy to use and have lots of features that can be utilized for your business needs. The technical support team I worked with Lorenzo Ocampo and Calliope Bradshaw are highly technical and skillful. I highly recommend the app.
Hi Raj - Thanks for sharing such great feedback! We're thrilled to hear you've been using the app since 2022 and that it continues to meet your business needs. It’s great to know you’ve found it easy to use and feature-rich. We’ll be sure to pass along your kind words to Lorenzo and Calliope - they’ll be delighted to hear it! - Sinch Team
Speedy and helpful support team
We’ve been trialling this app and are now ready to roll it out across our team. Before launch, we had a few custom scenarios to work through and needed support from MessageMedia/Sinch. Their team has been punctual, friendly, and incredibly helpful with every question and request. We feel confident moving forward knowing we’re fully supported, and that the system is flexible enough to adapt to our business needs.
Support Experience
Reliable support desk
Best Customer Support Ever!
This is a new app for our company and Sinch was there to help up us move forward, connecting Prod and Sandbox environments for testing, educating us about the platform & how to trouble shoot. I highly recommend this easy to use messaging system.
Hi Stephanie - Thanks so much for the kind words! We're glad our team could support you through setup to help get you confident with using the platform. It’s great to hear Sinch is working well for your messaging needs. We’re excited to keep supporting you as you grow! - Sinch Team
Great app and super support
This app works great and as expected. The configuration was very easy especially with the support from the Message Media team. I highly recommend this app if you are interested in sending SMS via Salesforce.
Easy Setup, Fantastic customer service
Message Media provided us with significant support during our onboarding. Setup involved following a simple How To Guide and for any areas where I needed help or was less confident/unsure, their Customer Service proved to be very knowledgeable and accessible. The app does exactly what we need it to do and I was easily able to search for any new features that I wanted to implement. As a new customer to Message Media, I’ve been impressed by the experience to date with both our Account Manager and Customer Service providing some of the best support that I’ve seen.
Terrible install, worse to uninstall
Such a discouraging experience. It took days to install the app and now it seems to be hijacking our contact records with some stack error. Uninstall is not straightforward either. I would not recommend Mercury SMS.
Hi Ray, sorry to hear you had issues with our app - a stack error usually occurs if the app has not been completely set up. You'll be able to uninstall Mercury SMS by going to Setup > Installed Packages. Let me know if you'd like to discuss anything further, I'm more than happy to. - The MessageMedia team
Hi Judith - thanks for the 5-star review! We're thrilled to hear SMS for Salesforce has been working well for you over the years and that setup and day-to-day use have been smooth. It’s great to know you’ve expanded into RCS and WhatsApp, and that both the documentation and support team were there when you needed them. We really appreciate the recommendation - and your continued trust in Sinch! - Sinch Team